Plex Server not running

Plex Media Server
1

Server Version#:1.22.1.4228-724c56e62-x86
Player Version#:Plex-1.30.1.2115-81e1fc3f-x86_64

No logs to provide. Downloaded the Server files, install seemed to complete successfully, restarted computer. Server icon shows up in tray briefly, but disappears. This is trying to simply load the software on my computer to try it out. I am not going to try putting it on a NAS or anywhere else if I can’t get the easiest and most basic version of the install to work correctly.

Installed the Player/App. Look at the Music section, chose the + to add my own. It just gives me the option to download the server software again.

Am I doing something wrong here?

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Have you experimented with Plex in the past already? If so, there might be remnants of this older installation still in your Windows registry.
Uninstall Plex server according to this guide: https://support.plex.tv/articles/201941078-uninstall-plex-media-server/

Leave that aside for now.

First-time setup must be done with a web browser. Preferably one without any browser add-ins and not impeded by any “privacy” filters and settings.

During setup of the server, make sure to use the email address and password which you are already using to access this forum.

3

OK great thanks!

So yes, there must have been an old install I forgot about. I did an uninstall, and then removed all the Plex related Registry key entries.

Now that it is uninstalled, where do I want to start the install process?

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Download the Plex server installer and run it.

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Did that. It never triggered the browser portion to get me to set anything up, and once again the icon in the tray was there for a bit and then disappeared

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That could have been because the remnants of the old installation were still in the registry.
Now that these are gone…

7

No. I mean I just did that again, after the reinstall, and still nothing. I did the uninstall and registry deletions before redoing the install

8

Did you perhaps customize your Windows installation? Like, for instance, move the application folders away from drive C: ?
Any aggressive 3rd-party anti virus software or firewalls running?
Any torrent clients which occupy network port 32400 ?

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Yes, I did customize to install in D instead of C. My C drive is my boot for Windows, Very high speed SSD, but I avoid installing things there unless I absolutely have to to save space.

Does the Plex Media Server have to go in C?

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The program folder, has to be on C: (about 170MB).

The Plex data folder (this can get really big) can be moved away: [HowTo] An extended guide on how to move the Plex data folder on Windows

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Antivirus is ESSET. It usually tells me if it blocks something. Firewall is just the WIndows default one. I have never installed a Torrent client on this PC, so nothing should be blocking that port

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OK…I’ll redo the uninstallation and then re-install in default.

Many thanks for the patience.

13

ESET Antivirus should be OK. I don’t know about ESET Total Security. It has been showing over-zealous behavior in the past, so I’d stay away from it.

But you better tell it to stay away from the Plex data folder.
There can be many things go wrong when AV software is locking access to freshly created files until they have been checked.

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Uninstalled again
Confirmed no registry keys existed for Plex
Restarted PC
Confirmed no registry keys again, and no services running (Plex)
Paused AV and Firewall for 10 minutes
Re-installed Plex Media Server, allowing it to use its default C: location
After pressing Launch button → Briefly shows in tray, but then disappears
Check in Task Manager - only “Plex” item running is the Plex Update Service
Never triggered any Browser step to complete the server setup

15

Try to find out if any running software is occupying network port 32400. Because this is the only other known cause when plex is closing immediately.
this may be helpful: networking - How can you find out which process is listening on a TCP or UDP port on Windows? - Stack Overflow

Do also go to the Plex data folder and see if it has created already a Logs subfolder and put some logs into it.

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I checked ports and that should be clear. literally 10,000 - 42,000 is nothing.
I did manage to find the logs. Not sure you needed more than just the server log, so here are the other 2 also.

Plex Crash Uploader.log (576 Bytes) Plex Media Server.log (13.0 KB) Plex Tuner Service.log (1.2 KB)

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As far as I can see, it is genuinely crashing. And it manages to submit the crash report back to plex.tv, so let’s hope something comes out of it.
You could disable one of your two ethernet adapters temporarily and see if this changes anything.

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