Plex server not scanning music in Itunes folder

[mitchellschaff]

Server Version#: 1.29.2.6364
Player Version#: N/A

My apologies if this has been asked and answered previously. I’m running PlexServer on a Synology DS220+, version DSM7.1.1-42962 Update 3. The PlexServer version is 1.29.2.6364.

I did the following steps:

1. I created a share on the NAS named iTunesMedia, and gave permissions to all users
2. I moved my entire iTunes library to that share.
3. I tested accessibility to the files by setting the default library on the Music app on my Mac to that share, and it was able to find the music normally.
4. I then installed PlexServer onto the NAS.
5. Using the File Station, I can browse to the music files, and the path shown is:
   /iTunesMedia/iTunes/iTunes Media/Music/Music/Music
6. All albums are available in that path, separated by artist and album name (i.e. Each artist has a folder, and each album lives within the artist folder).
7. In the “Manage Libraries” section of the PlexServer dashboard, I have one library listed, named “music”.
8. When I click on the “music” library, then click on “Edit Library”, and then click on “Add Folders”, the folder list is displayed.
9. The folder list contains the following:
   /iTunesMedia/iTunes/iTunes Media/Music
   /volume1/iTunesMedia/iTunes/iTunes Media/Music/Music
   /volume1/iTunesMedia
10. I then click on “Scan Library Files” button.

After all this, however, when I go back to the main dashboard and click on “Music”, the system reports that “Music” is empty.

I’ve got to be doing something dumb here, or I must be missing something simple. Any suggestions on what I can do to resolve this would be very much appreciated. Thanks in advance for any help you can provide. I’d really like to get the server up and running normally, so that I can try the Plex player.

Thanks!

[tom80H]

@mitchellschaff

1. …and gave permissions to all users

Did you include the system user of the Plex Media Server? System accounts are handled separately from regular user accounts on DSM.

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …

[mitchellschaff]

Tom,
That was the missing piece! I added those permissions, and the library is now populating as the scan progresses. Thanks so much for your help with this!