I have the latest version of Plex/Plex Server installed on Windows-10. Now I cannot see my server from any internet browser or network device. I"ve uninstalled Plex 3x and reinstalled, no-joy. I’ve stopped and restarted the server from devices, no-joy. Can anyone tell me how to circumvent this problem or correct it? What’s the use of having Plex if I cannot watch these movies on my TV?
@webman58 said:
I have the latest version of Plex/Plex Server installed on Windows-10. Now I cannot see my server from any internet browser or network device. I"ve uninstalled Plex 3x and reinstalled, no-joy. I’ve stopped and restarted the server from devices, no-joy. Can anyone tell me how to circumvent this problem or correct it? What’s the use of having Plex if I cannot watch these movies on my TV?
I can see you have a server that was last signed in to plex.tv and seen by plex.tv 3 months ago.
It is possible that you stopped using the server for a while and then went back to it and now the old cached credentials do not work. There is currently an issue that will have a fix where if a device is not used for about 20 days then access may get refused
When you load browser on the server windows machine and go to http://localhost:32400/web - what do you get back?
Could you zip copy of the server logs folder and attach here - do not zip the live folder as open files will be skipped - zip the copy
See this support page for the location of the logs
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Editing the registry as showing on this support page to remove a few entries will allow you to reclaim the server if the issue is to do with old access tokens
https://support.plex.tv/hc/en-us/articles/204281528-Why-am-I-locked-out-of-Server-Settings-and-how-do-I-get-in-
@webman58 said:
I"ve uninstalled Plex 3x and reinstalled, no-joy.
The Plex server is not at version 3.x
Have you installed ‘Plex for Windows’ from the Microsoft app store instead?
This is not the server. Download it from here https://www.plex.tv/downloads/
in answer to the http://localhost:32400/web/index.html# recommendation I go, looking for server and the download button.
Here is my debug log:
[
{
“type”: “info”,
“host”: “localhost:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36”,
“browser”: {
“id”: “chrome”,
“name”: “Chrome”,
“version”: “55.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformVersion”: “10”,
“platformModifierKey”: “ctrl”
},
“version”: “2.12.5”,
“username”: “webman58”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isPossiblyCrossNetworkProtected”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
],
“cloudAccessToken”: true
},
{
“type”: “navigation”,
“route”: “logs”,
“args”: [
null
],
“fragment”: “#!/logs”,
“time”: “2017-01-21T18:26:16.812Z”
}
]
I went into regedit and removed the entries you suggested. I stopped and restarted the server. That did the trick. I know have access to my libraries again Thanks for the assist. Can you explain to me technically, why the registry values either because invalid, corrupted or mis-edited by the update? I’ve been in IT for 37 years so you can get technical with me. I’d like to know for future troubleshooting.
Thanks,
Alan B…
@webman58 said:
in answer to the http://localhost:32400/web/index.html# recommendation I go, looking for server and the download button.
Here is my debug log:[
{
“type”: “info”,
“host”: “localhost:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36”,
“browser”: {
“id”: “chrome”,
“name”: “Chrome”,
“version”: “55.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformVersion”: “10”,
“platformModifierKey”: “ctrl”
},
“version”: “2.12.5”,
“username”: “webman58”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isPossiblyCrossNetworkProtected”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
],
“cloudAccessToken”: true
},
{
“type”: “navigation”,
“route”: “logs”,
“args”: [
null
],
“fragment”: “#!/logs”,
“time”: “2017-01-21T18:26:16.812Z”
}
]I went into regedit and removed the entries you suggested. I stopped and restarted the server. That did the trick. I know have access to my libraries again Thanks for the assist. Can you explain to me technically, why the registry values either because invalid, corrupted or mis-edited by the update? I’ve been in IT for 37 years so you can get technical with me. I’d like to know for future troubleshooting.
Thanks,
Alan B…
That is the web app log. The server logs are in files within a Logs folder - by default would be in
C:\Users\xxxxxxxxx\AppData\Local\Plex Media Server\Logs
With regards to the registry keys deletion, I was suspecting in your case that you stopped accessing the server for sometime - in excess of 20 days after it was last talking to plex.tv 3 months ago. An issue has been identified recently where if a device / plex app does not access the server for a while then its old security access token may not be available to the server when authenticating access. This is expected to be released in update to the server in the future.
When a server is marked as signed in to plex.tv then no access is permitted without a valid access token. A new app should be able to get a new token from plex.tv and that should have worked. So I was suspecting that may be the plex web client app had some token that the server did not have - because of the period of no access that happened sometime before. You did not say what error messages you got when you went to http://localhost:32400/web
By deleting the registry keys we effectively signed the server out and made it look like new one that can be claimed by a local app on the local network. That would generate fresh access tokens
hmmm, Wouldn’t cleaning the browser cache and deletion of all cookies have removed the earlier token?
Thanks,
Alan
@webman58 said:
hmmm, Wouldn’t cleaning the browser cache and deletion of all cookies have removed the earlier token?Thanks,
Alan
For Plex Web client app I would expect that to force a new token request from plex.tv. And yes signing the device plex apps off and on (including the web client) might have been the easier option - was that tried ?
