Plex Server running on Nvidia Shield suddenly disappeared, doesn't seem to be running. Help?

Plex Media Server NAS & Devices
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Server Version#: 1.40.3.8502 (smb)
Player Version#: 10.16.0.758

After moving my shield to a new location (within the same household), my plex server seems to have spontaneously vanished. More specifically the ‘server’ doesn’t seem to be running, despite the ability to open and force stop the app, the app redirects to the client app, which can’t see the server, and no options exist in the client settings for the server (a blank header ‘Plex Media Server’ with no options is there only, with the next category immediately below).

I would really like to recover my server and get it working again without having to wipe the database. Is it possible to uninstall and reinstall the app without doing this? Can anyone advise me?

I have rebooted the shield multiple times, I updated the server and client apps, have even tried putting both the server and client apps onto the latest betas, all to no avail. The server seems to simply not exist.

Is it possible to extract the server / database information from the shield itself to move it / recover it in a different location? Keep in mind I have no access to the server settings in the client app.

I’ve also tried force stopping and reopening, uninstalling and reinstalling the plex client, clearing both the plex caches and shield caches, all with zero change. The server seems to essentially not be running on startup.

The local ip of the shield can be pinged, but the :32400/web address times out / fails.

Any help much appreciated.

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Having the same issue too as of tofay, 15th June, Plex server is unavailable on all my clients and there are no options available under the Plex Media Server row of the plex app on the shield - seems like the server isn’t running. Have rebooted and power cycled the shield, didnt come back. My PC can see the network share for the HDD I have connected to the shield to store my media.

I noticed there was an update on the 7th June, I have a suspicion that has broken my server.

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Maybe you get help here:

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I just finished reading that thread actually. I have rebooted and power cycled the shield, the server didn’t come back. I uninstalled the updates for the plex media server through google play store, opened PMS again but now its been stuck on ‘Plex Media Server is starting for the first time, please wait…’ for about 20 minutes with the yellow circle spinning.

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Do you use an external hard drive to expand internal storage? If yes, then remove this hard drive before reinstalling the PMS. The expanded internal memory also needs to be set up again.

And check the hard drive, unfortunately I had one of these defective sandisk extreme portable ssd.

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ok seemed to have fixed it, had to factory reset the shield to get the server working agin

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