Plex server suddenly won't connect, even on host machine

Plex Media Server Desktops & Laptops
1

EDIT: SOLUTION HERE All media server v.1.18.x updates cause server unreachable/unavailable after update
AND HERE: https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

Original post:

I migrated my plex server to a new windows 10 machine and everything worked great for a couple of days. Now I cannot access the server even on the host machine. It isn’t accessible to any other machines on my network. I haven’t updated anything that I’d think would affect it.

I look at the logs and I see endless:

Dec 24, 2019 17:22:30.312 [6356] DEBUG - Auth: authenticated user 1 as [username]
Dec 24, 2019 17:22:31.325 [6388] DEBUG - Auth: authenticated user 1 as [username]
Dec 24, 2019 17:22:31.333 [6356] DEBUG - Auth: authenticated user 1 as [username]
Dec 24, 2019 17:22:31.348 [6388] DEBUG - Auth: authenticated user 1 as [username]
Dec 24, 2019 17:22:31.348 [6356] DEBUG - Auth: authenticated user 1 as [username]

and

Dec 24, 2019 17:28:44.688 [6388] DEBUG - Completed after connection close: [192.168.50.50:[port]] 200 GET /media/providers (163 live) TLS GZIP 286143ms 0 bytes (pipelined: 1)
Dec 24, 2019 17:28:44.689 [10104] DEBUG - Request: [127.0.0.1:[port] (WAN)] GET /media/providers (163 live) TLS GZIP Signed-in Token ([username])
Dec 24, 2019 17:28:45.137 [14864] DEBUG - Request: [192.168.50.50:[port] (Subnet)] GET /media/providers (162 live) GZIP Signed-in Token ([username])
Dec 24, 2019 17:28:45.137 [6356] DEBUG - Completed after connection close: [192.168.50.1:[port]] 200 GET /media/providers (162 live) TLS GZIP 286582ms 0 bytes (pipelined: 1)
Dec 24, 2019 17:28:45.299 [5384] DEBUG - Request: [127.0.0.1:[port] (Loopback)] GET /media/providers (161 live) GZIP Signed-in Token ([username])
Dec 24, 2019 17:28:45.299 [6356] DEBUG - Completed after connection close: [127.0.0.1:[port]] 200 GET /media/providers (161 live) TLS GZIP 286581ms 0 bytes (pipelined: 1)
Dec 24, 2019 17:28:46.539 [6828] DEBUG - Request: [192.168.50.50:[port] (Subnet)] GET /media/providers (160 live) TLS GZIP Signed-in Token ([username])
Dec 24, 2019 17:28:46.540 [6388] DEBUG - Completed after connection close: [192.168.50.50:[port]] 200 GET /media/providers (160 live) GZIP 330227ms 0 bytes (pipelined: 1)

It looks like it’s getting hung up on authentication? What’s it trying to do?

Server Version#: 1.18.3.2156
Player Version#: various players, none work, even on host machine and web interface using 127.0.0.1

edit- Oddly enough, I can connect through my Sony/Android TV, but it still won’t connect on the host machine using the web interface.

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So after repairing the Plex MS install and rebooting everything about a hundred times, I can access the server by any means except for the web interface (both local and remote). This includes an android TV, amazon kindle, android phone, sony playstation, etc. Any tips on how to troubleshoot plex when the web interface is the only thing giving you trouble?

For whatever reason, when I open a web interface in my browser, PMS starts using 30-50% of the machine’s CPU. When I close the browser window, it stops using the CPU to that extent.

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Hi @Ushmel - your situation sounds similar/related to one that I and others are experiencing, posted here

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Start the browser in private/incognito mode and see if the symptoms reappear. If not clear cookies/browser data and try regular.

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That sounds almost exactly like my problem. Thanks for posting. I was worried it was my database or something. I’ll just wait and see if there’s a fix for it in a later version.

Using incognito/different browser produced the same problem, no changes on that front.

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