Plex Server troubleshooting after changing apartment, changing ISP provider

Plex Media Server NAS & Devices
1

Server Version#: v1.15.2.793-782228f99

Hello,

Changed location from an apartment to another. Once moved here apparently it tells me that plexmediaserver service is started, on the other hand I can not access the GUI.

ISP provider gives both IPv4 and IPv6 through their router, though this shouldn’t impede the server loading at least locally.

Looked though the log and all I can find is a curl error:

Aug 01, 2019 13:35:48.162 [0x80c247900] ERROR - Error issuing curl_easy_perform(handle): 6
Aug 01, 2019 13:35:48.163 [0x80c247900] ERROR - HTTP -6 downloading url https://meta.plex.tv/t/theater?language=en&subtitleLanguage=ro&redband=0
Aug 01, 2019 13:35:48.163 [0x80c247900] ERROR - IVA: Error downloading trailers for source 1.
Aug 01, 2019 13:35:54.433 [0x80b29b500] ERROR - Error issuing curl_easy_perform(handle): 6
Aug 01, 2019 13:35:54.433 [0x80b29b500] WARN - HTTP error requesting GET https://plex.tv/servers/98445e098f1fcebfaeb8ca0fcffb05cdb8cc9f5c/sync_lists?auth_token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Couldn’t resolve host ‘plex.tv’)
Aug 01, 2019 13:35:54.433 [0x80b29b500] ERROR - Sync: unable to download sync lists from https://plex.tv/: -6
Aug 01, 2019 13:35:54.433 [0x80b29b500] WARN - Sync: either our myPlex credentials were wrong, or myPlex wasn’t available
Aug 01, 2019 13:35:54.433 [0x80b29b500] DEBUG - HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 01, 2019 13:35:54.553 [0x80b29ce00] ERROR - Error issuing curl_easy_perform(handle): 6
Aug 01, 2019 13:35:54.553 [0x80b29ce00] WARN - HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Couldn’t resolve host ‘plex.tv’)
Aug 01, 2019 13:35:54.553 [0x80b29ce00] DEBUG - [AutoUpdateRequestHandler] Using cached data for update channels
Aug 01, 2019 13:35:57.439 [0x80c246500] ERROR - Error issuing curl_easy_perform(handle): 6
Aug 01, 2019 13:35:57.860 [0x80afe2800] ERROR - Error issuing curl_easy_perform(handle): 6
Aug 01, 2019 13:35:57.860 [0x80afe2800] WARN - HTTP error requesting PUT https://plex.tv/devices/98445e098f1fcebfaeb8ca0fcffb05cdb8cc9f5c?Connection[][uri]=http://192.168.100.3:32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Couldn’t resolve host ‘plex.tv’)
Aug 01, 2019 13:35:57.860 [0x80afe2800] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Aug 01, 2019 13:35:57.860 [0x80afe2d00] DEBUG - MyPlex: Updating device connections (from timer: 0)
Aug 01, 2019 13:35:57.861 [0x80afe2d00] DEBUG - HTTP requesting PUT https://plex.tv/devices/98445e098f1fcebfaeb8ca0fcffb05cdb8cc9f5c?Connection[][uri]=http://192.168.100.3:32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx

Does anybody have any clue?

Thank you

2

This means that your server has either no internet connection at all,
or the DNS service is not working.

Maybe your server machine has fixed data set for IP address and DNS server, but they don’t fit the local network settings of your new router.

3

Ok thanks, thought of that, and checked IP is from current network, default gateway configured correctly and DNS the google classic ones, for ex 8.8.8.8, which I also had until moving :slight_smile:

Still I get that nice DNS error and GUI stays in A server could not be found.

4

Do you have several servers/plex accounts?
Because the plex account you are using now doesn’t have a Linux server with PMS 1.15.2 in it.
It only has a server with PMS 1.12.2 on FreeBSD.

5

Yeah forgot to mention I’m using FreeNAS (BSD), but couldn’t choose that version in description.

Only have one plex server unfortunately

6

Sorry, I have no idea about FreeBSD.
I can only tell you that this error indicates that either the whole machine or the Jail with Plex in it has not internet connectivity.

7

sorry I wasted your time, you were right about DNS, tried to change it into GUI of BSD but it didn’t apply in resolv.conf so I manually configured. Thanks for your time.

8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.