Hi all,
After a new Virgin install my Plex server is no longer reachable from any other device (inc. the server itself, a laptop) on the LAN or wifi, even though everything is on the same subnet and the server itself works perfectly.
Is there a way to change the 32400 port as I think the Virgin hub is dropping it?
Setup
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Plex Media Server (latest 2025 version, clean reinstall, database wiped) on Windows 11 laptop @ 192.168.0.217 (Wi-Fi)
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Clients: iPad, Android phone, smart TVs – all get 192.168.0.x addresses from the same Virgin Hub
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Media on My Book Live (192.168.0.248 – reachable via SMB from Windows) I KNOW, THIS IS OLD BUT IT (DID) WORK
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netstat on server shows:
text
TCP 0.0.0.0:32400 0.0.0.0:0 LISTENING TCP [::]:32400 [::]:0 LISTENING -
http://127.0.0.1:32400/web and http://192.168.0.217:32400/web work perfectly on the laptop itself
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From any other device on the same LAN (including when laptop is on Ethernet) → http://192.168.0.217:32400 times out completely
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Windows Firewall fully disabled + Norton disabled = no change
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Secure connections = Preferred, LAN networks contains 192.168.0.0/24, “allowed without auth” contains 192.168.0.0/24
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No client isolation / AP isolation visible in Hub settings (Virgin Hub UI is locked down as usual)
I’ve had Virgin before and Plex worked fine – something in the new Hub firmware seems to be silently dropping LAN-to-LAN traffic on port 32400 (or all non-80/443 ports). I’m not buying another router just for this.
Been through problem solving with Grok but here I am!
Thanks!
