Hoping someone may be able to help. Since I reset my Mac mini following latest update, plex server no longer opens. First attempt and the plex symbol appears on top bar for around 10-15 seconds then disappears and will not open. If you try to open again it just does nothing. Was working perfectly before reset after OS update. Any ideas how to resolve please.
Mind sharing some more details?
Such as… what version of macOS do you run on that Mac mini and what version of PMS do you have installed?
Also… what do you mean by “reset after update”?
Hi.
I am currently on macOS Catalina 10.15.6
How will I find pms as it won’t load. From what I can tell it was last updated 21st October. (I have downloaded the latest version from plex and it’s doing the same.
As for the reset it was pending a reboot after an OS update that I hadn’t done. When I rebooted pms stopped working
Hope that sort of makes sense as you can tell I am a novice lol
You can see what version is installed by selecting (not opening) the Plex Media Server app in the Applications folder. If you’re in column view, this will show the app version in the next column – otherwise you can click Show Information in the context menu or using the shortcut ⌘+i.
Can you provide your server logs?
You can manually collect them even if your server isn’t running:
- Open Finder
- Click
Go To>Go To Folder(or use the shortcut⇧+⌘+G) - Enter
~/Library/Logs/Plex Media Server/and confirm - Create an archive of that folder using the
Compressaction in the folder’s context menu - Attach that ZIP file here
So the PMS version is 1.20.3
Not sure if this will be the problem but there are no Plex Media Server Logs on the Mac?
So your saying there are no logs in this location.
Go to the Go Menu and hold down the option key. The hidden Library will appear.
Thank you so much for your patients with me 
Think I found it.
(File removed)
It looks like your DB is corrupted so Plex fails to even start.
You could try to follow the procedure described in this support article in order to attempt fixing it.
So just tried this and it says Error: database disk image is malformed for some of them.
Does this mean I need to delete all of plex and Start again? (Hope not as taken years to get to right lol)
After trying the guide still has same issue
Not sure I can follow…
You executed the “Run a repair” steps for macOS using Terminal?
Yes and on a couple it said the error message. Then when I tried to run Plex it did the same.
Am trying it again now
These are the replies
MacMini:Databases Martin$ cp com.plexapp.plugins.library.db com.plexapp.plugins.library.db.original
MacMini:Databases Martin$ sqlite3 com.plexapp.plugins.library.db “DROP index ‘index_title_sort_naturalsort’”
Error: no such index: index_title_sort_naturalsort
MacMini:Databases Martin$ sqlite3 com.plexapp.plugins.library.db “DELETE from schema_migrations where version=‘20180501000000’”
Error: no such table: schema_migrations
MacMini:Databases Martin$ sqlite3 com.plexapp.plugins.library.db .dump > dump.sql
MacMini:Databases Martin$ rm com.plexapp.plugins.library.db
MacMini:Databases Martin$ sqlite3 com.plexapp.plugins.library.db < dump.sql
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