Server Version (Synology NAS)#: DSM 7.1.1-42962 Update 5
Player Version (Plex)#: 4.87.2
Any help greatly appreciated as issue now driving me around the bend! Plex service keeps stopping on my NAS and needs to be manually restarted. Tried uninstalling, reinstalling multiple times, updating to latest version etc still having the same issue.
Plex Media Server Logs_2023-05-08_20-13-43.zip (1.8 MB)
Plex and Synology logs attached for anyone that is kindly able to assist.
Might you be interested in testing a new PMS version with updated Intel Media Drivers for that system?
I see in your logs where if fails almost immediately after the transcoder is invoked.
Hi ChuckPa - thanks for responding to my post and yes please if you think there is a chance a new PMS version will fix my issue then please hit me up!
Thanks
haroon410
@ChuckPa me again! sorry to keep asking but are you able to help with this issue please? Would really appreciate any help as can’t use my Plex at the moment : (
Hi @ChuckPa thanks I updated the IPV 4 vs 6 setting on my router but still getting an issue with the PMS - logs attached
Plex Media Server Logs_2023-05-16_15-42-10.zip (1.1 MB)
I would like you to downgrade to the PMS PUBLIC release (1.31)
There are known regressions with beta 1.32.0.7002 (we’ve identified, fixed and are testing now)
Hi ChuckPa - are you able to point me to where I can download that older version 1.31 please? been trying to find it on the internet - closest I got was this but wasn’t sure if this link was legit or not ?
https://www.plex.tv/media-server-downloads/
Turn of PlexPass. 1.32.1.6999
that’ll get you back to working. I mistyped with 1.31.
For the future, I recommend keeping a couple copies handy.
They are only 78-80 MB each. (Far less than a video file)
I have a shared folder “Software” on my Syno.
Hi @ChuckPa OK have rolled back to that version… so far its looking good so thank you!
Will keep an eye on it and update this thread if I any issues
Thanks again for all your help troubleshooting and fixing this really appreciate it !
We are almost ready with the ‘7002 replacement’.
A little more testing to do.
Hi @ChuckPa me again… so unfortunately I still have an issue with the service stopping and needing restarting manually. Things are definitely better though as now I am able to stream and download to my iOS device fine but as mentioned I still found I had to periodically restart the service.
The other issue now is I get the following warning message when I try and download the logs
Check if there is a typo in 192-168-1-104.a4bf003a9bc743c49f28076541fb9476.plex.direct.
DNS_PROBE_FINISHED_NXDOMAIN
any idea please? sorry to keep bugging you with this problem!
Hi @ChuckPa sorry to chase but still having the issue with PMS needing restarting but am still getting the above error when trying to download the logs?
any idea please?
Grab me fresh PMS logs manually please ?
Logs (1).zip (1.3 MB)
here you go squire hope you’re OK sir…
Reboot the box
You got a stuck process.
May 24, 2023 20:03:00.506 [140300111928120] INFO - Plex Media Server v1.32.1.6999-91e1e2e2c - Synology DS220+ x86_64 - build: linux-x86_64 synology-dsm7 - GMT 00:00
May 24, 2023 20:03:00.506 [140300111928120] INFO - Linux version: DSM 7.1.1.42962-5, language: en-US
May 24, 2023 20:03:00.506 [140300111928120] INFO - Processor: 2-core Intel(R) Celeron(R) J4025 CPU @ 2.00GHz
May 24, 2023 20:03:00.506 [140300111928120] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)
May 24, 2023 20:03:00.506 [140300111928120] INFO - /volume1/@appstore/PlexMediaServer/Plex Media Server
May 24, 2023 20:02:59.496 [140300114471568] DEBUG - BPQ: [Idle] -> [Starting]
May 24, 2023 20:02:59.536 [140300114471568] DEBUG - FeatureManager: Using cached data for features list
May 24, 2023 20:02:59.727 [140300114471568] DEBUG - [CERT] Subject name is /CN=*.a4bf003a9bc743c49f28076541fb9476.plex.direct
May 24, 2023 20:02:59.727 [140300114471568] DEBUG - [CERT] Installed certificate with fingerprint 98:3d:6d:a2:23:0d:39:f7:63:5d:9e:9d:95:53:28:8b:e9:eb:7a:be.
May 24, 2023 20:02:59.727 [140300114471568] DEBUG - [CERT/OCSP] Stapling requests will be made to 'http://r3.o.lencr.org/'.
May 24, 2023 20:02:59.728 [140300114471568] INFO - [CERT/OCSP] Successfully retrieved response from cache.
May 24, 2023 20:02:59.728 [140300114471568] DEBUG - HttpServer: Listening on IPv6 as well as IPv4.
May 24, 2023 20:02:59.728 [140300114471568] ERROR - HttpServer: Error binding acceptor: Address in use
May 24, 2023 20:02:59.728 [140300114471568] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: Address in use
May 24, 2023 20:02:59.728 [140300114471568] ERROR - HttpServer: Error binding acceptor: Address in use
May 24, 2023 20:03:00.766 [140300114471568] DEBUG - [JobRunner] Job running: /volume1/@appstore/PlexMediaServer/CrashUploader "--directory=/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/Plex Media Server/Crash Reports/1.32.1.6999-91e1e2e2c" --version=1.32.1.6999-91e1e2e2c --platform=Linux "--platformVersion=DSM 7.1.1.42962-5" --serverUuid=334c0f68874398349face0bf85a8ae8724fa5683 --userId=haroonrmalik@gmail.com --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/minidump/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Synology --model=x86_64 --device=DS220+
May 24, 2023 20:02:59.728 [140300114471568] ERROR - HttpServer: Error binding acceptor: Address in use
May 24, 2023 20:02:59.728 [140300114471568] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: Address in use
May 24, 2023 20:02:59.728 [140300114471568] ERROR - HttpServer: Error binding acceptor: Address in use
OK restarted the box - lets see how stable things are now…
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
