I have not had physical access to my Synology DS118 NAS since the security breach a few months ago. Your message told me to try and change password but doing this lost me remote access to my server. I am now on the WiFi network with the server and it seems to be working fine, but Plex will not allow me find my service. It says that the server and none of my shares are available. I do not have access. Looked at a few fixes on forum but none worked. Is there is a simple fix. Something about permissions–but where? Many thanks.
Changing your password placed your server in an unclaimed state. You need to re-claim it.
Point a private/incognito browser window at the IP address of the NAS: http://syno_ip_address:32400/web.
You should be able to access Plex and claim the server.
If that does not work, stop Plex Media Server, navigate to the Plex Data Folder, compress/zip the logs directory and attach to the thread.
Hi. Thank you for your help yesterday. Everything seems to be running ok now, but I have a nagging worry regarding how to balance security against risk of locking myself out again. Is there is a current “best practice” summary for security somewhere? I read about not using Quick Connect but I am now a bit muddled re Synology security and Plex security. I seem to have developed a vault with lots of passwords now and not sure what is old v current. How best to resolve? Change passwords again–but I don’t want to risk being locked out again! Thanks in advance.
QuickConnect will allow anyone with your DSM credentials to log into your NAS desktop.
IMHO, That’s really dangerous. Would you allow Windows “Remote Desktop” to run all the time?
Good to hear things are working for you.
There is nothing you could have done about the security issue that forced everyone to change their Plex passwords. That was on Plex.
Since you know your new Plex password, you can delete any old Plex passwords saved in the vault.
Plex also supports two factor authentication. Information on this option is available at Plex Documentation → Account Information → Secure Your Account with Two-Factor Authentication,
Be sure to print/screenshot/etc the recovery codes if you do enable 2FA.
Plex does not enforce any special restrictions, such as forcing password changes after a certain number of days or months. You should use good practices for your passwords - unique, 10+ characters, include a special character or number, etc.
Your password manager should generate a sufficiently long random string for you. If it doesn’t, use a phrase that is easy for you to remember, but nonsensical to others.
Regarding claiming:
What tripped you, and many others, up is changing your Plex password signs you out of your Plex server. This also removed it from your Plex account, so you could not see the server in Plex apps or when you signed in to your account at plex.tv. Plex refers to this as the server being “unclaimed.”
The easiest way to “claim” a server and add it back to your account, is to login directly to the server using its IP address. Because of the way the process works, you cannot use a domain name (ex: myplex.mydomain.com), a VPN, or something like Synology QuickConnect.
This can also trip up people, because the “open” button in Synology Package Manner will not work when trying to claim a server.
There is another way to claim a Plex server running on a Synology NAS.
If the Synology is running DSM 7, you can uninstall / re-install the Plex software. When you uninstall, select the option to keep existing data. When you re-install, use the Plex claim-token option. The process claims the server as part of the installation process.
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