Plex Stopped working today - Apple Mac Mini with Plex Media server

Plex Media Server Desktops & Laptops
1

My Plex was fine yesterday and now won’t stay running this morning. Apple Mac Mini, Plex Media Server.

Server Version#: v1.23.2.4656-85f0adf5b
Player Version#: NA
Here’s my logs… can someone help decipher what i can do to fix?
Jun 07, 2021 08:08:54.392 [0x70000d510000] INFO - Plex Media Server v1.23.2.4656-85f0adf5b - Apple Mac x86_64 - build: darwin-x86_64 macos - GMT -07:00
Jun 07, 2021 08:08:54.393 [0x70000d510000] INFO - MacOSX version: 11.4, language: en-US
Jun 07, 2021 08:08:54.393 [0x70000d510000] INFO - Processor Intel(R) Core™ i5-4278U CPU @ 2.60GHz
Jun 07, 2021 08:08:54.393 [0x70000d510000] INFO - Compiler is - Clang 11.0.1 (https://plex.tv e0c29d5827bc4eaaa2ceb882cbeed224b0960173)
Jun 07, 2021 08:08:54.393 [0x70000d510000] INFO - /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server
Jun 07, 2021 08:08:54.575 [0x70000d71c000] INFO - SQLITE3:0x10969bd98, 283, recovered 204 frames from WAL file /Users/SchaffFamily/Library/Application Support/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db-wal
Jun 07, 2021 08:08:54.635 [0x70000d71c000] INFO - SQLITE3:0x10969bd98, 283, recovered 145 frames from WAL file /Users/SchaffFamily/Library/Application Support/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.blobs.db-wal
Jun 07, 2021 08:08:54.702 [0x70000d71c000] INFO - [CERT/OCSP] Successfully retrieved response from cache.
Jun 07, 2021 08:08:54.723 [0x70000d71c000] INFO - Killing process: Plex Plug-in [com.plexapp.agents.imdb] (pid: 927)
Jun 07, 2021 08:08:54.723 [0x70000d71c000] INFO - Killing process: Plex DLNA Server (pid: 925)
Jun 07, 2021 08:08:54.723 [0x70000d71c000] INFO - Killing process: Plex Plug-in [com.plexapp.system] (pid: 923)
Jun 07, 2021 08:08:56.074 [0x70000da2e000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability
Jun 07, 2021 08:08:56.074 [0x70000da2e000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability-platforms
Jun 07, 2021 08:08:56.074 [0x70000da2e000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: universalSearch
Jun 07, 2021 08:08:56.332 [0x70000d8a5000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability
Jun 07, 2021 08:08:56.332 [0x70000d8a5000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: availability-platforms
Jun 07, 2021 08:08:56.332 [0x70000d8a5000] WARN - [MediaProviderManager] Unrecognized MediaProvider feature: universalSearch
Jun 07, 2021 08:08:56.767 [0x70000dec9000] INFO - LibraryUpdateManager path watching is disabled
Jun 07, 2021 08:08:57.436 [0x70000db34000] INFO - SQLITE3:0x10969bd98, 283, recovered 487 frames from WAL file /Users/SchaffFamily/Library/Application Support/Plex Media Server/Plug-in Support/Databases/tv.plex.providers.epg.cloud-51a8d7dd-4578-4a08-bc67-9ac82ffe426b.db-wal
Jun 07, 2021 08:08:58.365 [0x70000e0d5000] INFO - Sync: downloaded 2 sync list(s) with 2 sync items(s): 0 new, 0 updated, 0 deleted
Jun 07, 2021 08:08:58.369 [0x70000e5f3000] ERROR - LPE: unknown item 2980.
Jun 07, 2021 08:08:58.369 [0x70000e5f3000] ERROR - Sync: failed to generate query for path library://2ba3aa57-6a1e-47e0-a271-bc9f4e00d00f/item/%2Flibrary%2Fmetadata%2F2980 in sync item 45882922
Jun 07, 2021 08:08:58.369 [0x70000e5f3000] ERROR - Sync: empty sync set, unable to update status for sync list 45365593, sync item 45882922
Jun 07, 2021 08:08:58.369 [0x70000e5f3000] ERROR - LPE: unknown item 3286.
Jun 07, 2021 08:08:58.369 [0x70000e5f3000] ERROR - Sync: failed to generate query for path library://2ba3aa57-6a1e-47e0-a271-bc9f4e00d00f/item/%2Flibrary%2Fmetadata%2F3286 in sync item 46228443
Jun 07, 2021 08:08:58.369 [0x70000e5f3000] ERROR - Sync: empty sync set, unable to update status for sync list 51927969, sync item 46228443
Jun 07, 2021 08:08:58.867 [0x70000d9ab000] WARN - MyPlex: attempted a reachability check but we’re not yet mapped.
Jun 07, 2021 08:08:59.909 [0x70000dab1000] ERROR - Error issuing curl_easy_perform(handle): 7
Jun 07, 2021 08:08:59.909 [0x70000dab1000] WARN - HTTP error requesting GET https://73-83-15-13.c814fcb6b86546099ca95170e660c1d2.plex.direct:32769/identity (7, Couldn’t connect to server) (Failed to connect to 73-83-15-13.c814fcb6b86546099ca95170e660c1d2.plex.direct port 32769: Connection refused)
Jun 07, 2021 08:09:06.569 [0x70000e158000] ERROR - XML: Entity: line 1:
Jun 07, 2021 08:09:06.569 [0x70000e158000] ERROR - XML: parser
Jun 07, 2021 08:09:06.569 [0x70000e158000] ERROR - XML: error :
Jun 07, 2021 08:09:06.569 [0x70000e158000] ERROR - XML: Unsupported encoding gbk
Jun 07, 2021 08:09:06.569 [0x70000e158000] ERROR - XML: <?xml version="1.0" encoding="gbk"?>
Jun 07, 2021 08:09:06.569 [0x70000e158000] ERROR - XML: ^
Jun 07, 2021 08:09:06.569 [0x70000e158000] ERROR - Error parsing content.
Jun 07, 2021 08:09:06.577 [0x70000e158000] ERROR - Error parsing XML: Error parsing file.
Jun 07, 2021 08:09:06.577 [0x70000e158000] ERROR - SSDP: Error parsing device schema for http://192.168.1.62:49152/upnpdevicedesc.xml
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - XML: Entity: line 1:
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - XML: parser
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - XML: error :
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - XML: Unsupported encoding gbk
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - XML: <?xml version="1.0" encoding="gbk"?>
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - XML: ^
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - Error parsing content.
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - Error parsing XML: Error parsing file.
Jun 07, 2021 08:09:06.591 [0x70000e158000] ERROR - SSDP: Error parsing device schema for http://192.168.1.64:49152/upnpdevicedesc.xml
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - XML: Entity: line 1:
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - XML: parser
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - XML: error :
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - XML: Unsupported encoding gbk
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - XML: <?xml version="1.0" encoding="gbk"?>
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - XML: ^
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - Error parsing content.
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - Error parsing XML: Error parsing file.
Jun 07, 2021 08:09:06.598 [0x70000e158000] ERROR - SSDP: Error parsing device schema for http://192.168.1.66:49152/upnpdevicedesc.xml
Jun 07, 2021 08:09:07.480 [0x70000d8a5000] ERROR - Error issuing curl_easy_perform(handle): 7
Jun 07, 2021 08:09:07.481 [0x70000d8a5000] WARN - HTTP error requesting GET https://73-83-15-13.c814fcb6b86546099ca95170e660c1d2.plex.direct:32769/identity (7, Couldn’t connect to server) (Failed to connect to 73-83-15-13.c814fcb6b86546099ca95170e660c1d2.plex.direct port 32769: Connection refused)
Jun 07, 2021 08:09:07.504 [0x70000ea8e000] ERROR - downloadContainer: expected MediaContainer element, found html
Jun 07, 2021 08:09:07.504 [0x70000ea8e000] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:5/metadata/plex%3A%2F%2Fshow%2F5fc6adc43f000e002df5a8a2
Jun 07, 2021 08:09:07.510 [0x70000ea8e000] ERROR - downloadContainer: expected MediaContainer element, found html
Jun 07, 2021 08:09:07.510 [0x70000ea8e000] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:5/metadata/plex%3A%2F%2Fshow%2F5fc6ad6dc2d465002df8f241
Jun 07, 2021 08:09:07.515 [0x70000ea8e000] ERROR - downloadContainer: expected MediaContainer element, found html
Jun 07, 2021 08:09:07.515 [0x70000ea8e000] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:5/metadata/plex%3A%2F%2Fshow%2F5fc6adc43f000e002df5a885

2

I restored PLEX from time machine backup (1 day ago) and it eventually failed in same exact way. I ended up following Restart Plex Media Server Setup from Scratch | Plex Support using the “Remove Libraries and Data” for MacOS and reinstalled plex with a fresh download. It works now but had to setup DVR/Scheduled Recordings/etc. glad it works but slightly painful the Remote Access and things like that worked without having to set it all back up again… so a good “meet in the middle” resolution i guess.

3

Mine died yesterday after the latest update. I can’t seem to find any older versions anywhere on the plex site

4

Have you installed Updates previously on this Mac. If so follow my instructions in this discussion.

5

I think I’m going to have to go the rollback route. Unfortunately I can;t do this on the Apple TV (currently running TVOS 14.7, which seems to break Plex very thoroughly.)

6

Have you thought about

7

I had not, but now I am. Thanks for the pointer.

1 Like
8

I rolled back the server on the Mac Mini, which barely helped anything, and ended up updating back to where I was…which worked for a bit, until the server crashed while doing library updates.

The tvOS app is barely talking to the server, and the ipadOS app isn’t talking to the Mac at all (but does see the smaller server on the laptop.) Posters/covers are loading horribly slowly, and content can’t be accessed if the images aren’t there.

While I’m typing this the Littlemac server just vanished again.

How the hell did you manage to turn Plex into this stinking pile of garbage, developers? Was the lure of ad money so huge?

9

I’m going to experiment with Jellyfin. This has gotten too frustrating.

1 Like
10

I’m rolling back to one of the 1.22 versions. This really is untenable — an attempt to do a library scan caused a crash within a minute.

11

PMS on my mac mini (Catalina) stopped working yesterday. I installed the June 4 update, but still no luck. Have you found a solution?

12

Going back a distance, the last public 1.22.xx stable release seems to be the option of choice. Now I have to dig it out of the updates folder, I guess.

I just had the current hot mess running. It got me through 40 minutes of a TV episode before a music library update caused it to roll over and point toes in the air.

13

I had the same issue…turned out to be a corrupted database. Fortunately, your computer saves older versions of the db, found in Library/Application Support/Plex Media Server/Plug-in Support/Databases. You will need to delete these db files - com.plexapp.plugins.library.blobs.db and com.plexapp.plugins.library.db
Then remove the date at the end of the corresponding older files - e.g. com.plexapp.plugins.library.blobs.db-2021-05-15 and com.plexapp.plugins.library.db-2021-05-15
Finally, it’s suggested that you delete these other two files - com.plexapp.dlna.db-shm and com.plexapp.dlna.db-wal

Here is a link to a page on repairing db files - Repair a Corrupt Database | Plex Support

In my case, the repair didn’t work, but restoring form the previous dated db files as I just described did work great.

14

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