Plex TheTVDB cache bad?

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.21.3.4021 on Ubuntu 20.04 LTS
Player Version#: N/A

I have an issue with Top Gear episode names being added as “Episode xxx” instead of the descriptive title that exists in TheTVDB (series #74608).

I’ve checked the precedence of Local Media Assets and tried the Plex Dance to no avail.

I then checked through the log files and wonder if Plex has a bad cache of the episode names.

Using Series One as an example:

TheTVDB

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From the log files I can see that there are two requests made for episodes.

Firstly:

2021-02-16 15:19:33,759 (7fdf7b7fe700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/74608/episodes?page=1'
2021-02-16 15:19:33,847 (7fdf7b7fe700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/74608/episodes?page=2'
2021-02-16 15:19:33,934 (7fdf7b7fe700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/74608/episodes?page=3'
2021-02-16 15:19:34,032 (7fdf7b7fe700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/74608/episodes?page=4'

Secondly:

2021-02-16 15:19:34,133 (7fdf7b7fe700) :  DEBUG (threadkit:234) - Starting a parallel task set named UpdateEpisodes with 1 tasks
2021-02-16 15:19:34,134 (7fdf5bfff700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/episodes/149972?lang=en'
2021-02-16 15:19:34,192 (7fdf7b7fe700) :  DEBUG (threadkit:244) - Parallel task set UpdateEpisodes ended

I compared the two URLs queried and found episodeName differs:

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Does anyone have any ideas why the sources are different, and how I can fix the issue please?

2

You don’t have access to Plex’s TVDB Proxy. Your Plex Server does, but you don’t. Plex’s TVDB Proxy only updates once a day - at some time which remains a mystery.

Until Plex’s TVDB Proxy updates you’ll NEVER, IN A MILLION YEARS get an updated episode name and if you don’t Refresh Metadata on THE ENTIRE SHOW you’ll never get a single episode updated - at least not at my house.

The Moral of this story is if you put media in your Plexiverse ahead of Plex’s TVDB Proxy - be prepared to edit in an episode name (WandaVision comes immediately to mind) - or wait long enough for a show Refresh to fix it.

3

As long as the new tv show agent is not finished, you might want to clear the cache of the legacy agent: https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches
Do this at earliest 24 hours after the edit went live on TheTVDB.

4

Thanks for replying @JuiceWSA. I should have said the Plex TVDB proxy you are right :slight_smile:

Unusual that the data seems to be stored twice by the proxy - /series/xxx/episodes and /episodes/yyy - but the /episodes/yyy source wins

5

Great I’ll give this a try thank you @OttoKerner!

6

That Proxy is Black Magic Stuff, man… don’t look at it… you’ll go blind…

(there’s nothing there you can use anyway)

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