Plex Users Can't Download from Plexamp

Plex Labs
1

Hi all,

After the Plex app update, my users downloaded the Plexamp app for audiobooks I host. They’re reporting that they can no longer download from the library, but I can still download myself. I have a lifetime Plex Pass but these users are still being prompted to subscribe to download. They do not have this issue on the normal Plex app.

I have had them sign out/sign in, reinstall the app, and I restarted the Plex server. Is this by design or is there something else I can try to fix this?

2

There was a bit of an edge case where we grandfathered certain users in, there will be a fix for that in the next release of Plexamp.

3

Thanks Elan! I appreciate the info

4

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