Server Version#: Version 1.19.4.2935
Player Version#: Version 4.30.2-225a4ec
I’m running into media errors in Plex Web when playing back a file that I trimmed using ffmpeg (which means there may be dragons here). The errors are s3014/3015/3016 in quick succession. The file is MP4/HEVC/AAC (media info below), and plays properly on iOS. However, it’s not playing in Plex Web on either Safari v13.1.1 or Chrome v83.0.4103.116 (on the Mac). I can provide a link to the file privately if it would help.
Here’s the Plex Server XML:
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="23" librarySectionTitle="Miscellaneous" librarySectionUUID="2d4d839295db6c23ff05e6055600558f79bbc347" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1591874102">
<Video ratingKey="57426" key="/library/metadata/57426" guid="com.plexapp.agents.none://919b98efacfe0485159040cf8d8dbf6a8eb6f83b?lang=xn" type="movie" title="President John Adams" librarySectionTitle="Miscellaneous" librarySectionID="23" librarySectionKey="/library/sections/23" summary="" year="2020" thumb="/library/metadata/57426/thumb/1594654780" art="/library/metadata/57426/art/1594654780" duration="114447" originallyAvailableAt="2020-07-13" addedAt="1594654755" updatedAt="1594654780" createdAtAccuracy="epoch" createdAtTZOffset="-18000">
<Media id="211120" duration="114447" bitrate="16618" width="3840" height="2160" aspectRatio="1.78" audioChannels="6" audioCodec="aac" videoCodec="hevc" videoResolution="4k" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="main 10">
<Part accessible="1" exists="1" id="279610" key="/library/parts/279610/1594652915/file.mp4" duration="114447" file="/data/Miscellaneous/Miscellaneous/President John Adams.mp4" size="237733408" audioProfile="lc" container="mp4" deepAnalysisVersion="4" has64bitOffsets="0" optimizedForStreaming="0" requiredBandwidths="19823,18096,16100,16100,16100,16100,16100,16100" videoProfile="main 10">
<Stream id="604220" streamType="1" default="1" codec="hevc" index="0" bitrate="16222" language="English" languageCode="eng" bitDepth="10" chromaSubsampling="4:2:0" codecID="hev1" codedHeight="2160" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="150" profile="main 10" refFrames="1" requiredBandwidths="19428,17701,15729,15729,15729,15729,15729,15729" streamIdentifier="1" width="3840" displayTitle="4K (HEVC Main 10 HDR)" />
<Stream id="604221" streamType="2" selected="1" default="1" codec="aac" index="1" channels="6" bitrate="396" language="English" languageCode="eng" profile="lc" requiredBandwidths="379,379,379,379,379,379,379,379" samplingRate="48000" streamIdentifier="2" displayTitle="English (AAC 5.1)" />
</Part>
</Media>
<Extras size="0">
</Extras>
<Related>
</Related>
</Video>
</MediaContainer>
And a report from MediaInfo:
General
Complete name : President John Adams.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/mp41)
File size : 227 MiB
Duration : 1 min 54 s
Overall bit rate : 16.6 Mb/s
Writing application : Lavf58.29.100
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : hev1
Codec ID/Info : High Efficiency Video Coding
Duration : 1 min 54 s
Bit rate : 16.2 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 23.976 (24000/1001) FPS
Minimum frame rate : 23.810 FPS
Maximum frame rate : 24.390 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.082
Stream size : 221 MiB (98%)
Language : English
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Codec configuration box : hvcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 min 53 s
Duration_LastFrame : -3 ms
Bit rate mode : Constant
Bit rate : 395 kb/s
Channel(s) : 6 channels
Channel layout : L R C Cb Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 5.32 MiB (2%)
Language : English
Default : Yes
Alternate group : 1
Nothing stands out to me; this bug report appears similar, but I’d be surprised if all this time later it’s the same thing.
