Plex Web Setup Pops up every time I start PMS in Safari

General Discussions
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Hello:

I am running iMac with OSX 11.6.5, Safari Version 15.4 (16613.1.17.1.11, 16613), and PMS Version 1.25.9.5673-bf5697c5d.

It has been happening for quite a while. Every time I ask PMS to “Open Plex”, it starts up with the Plex Web Setup. Did a bit of research, and all the answers seem to be a variation of “make sure you are not deleting cookies when you exit Plex window”. As stated above, I am using Safari. As far as I can tell, Safari does not offer the option to delete cookies on exit. This is quite annoying, as you can imagine.

Any possible solutions to the problem?

Thanks in advance for your response.

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There’s all kinds of browser add-ons/plug-ins that’ll automatically delete cookies or locally stored data — even in Safari. There’s even dedicated apps in Apple’s App Store that’ll regularly wipe that stuff.

Do that’s still the first place to check. If the web client cannot access/keep its customizations, it’ll keep asking you to redo the setup

3

How do you open the web app?
Do you have a bookmark/shortcut stored? If so, make sure it only points to https://app.plex.tv and doesn’t have any additional parameters appended to it.

4

Check that you are not connecting to the PMS directly using http://[IP address of you Plex system]:32400/web/index.html#. You want to sign in using https://app.plex.tv.

6

Thanks Ottokerner and run2789.
So normally, I have the Plex server icon on the menu bar at the top of the Apple screen together with a bunch of other apps. It seems, based on your suggestion, when I select “open plex…” from the drop down menu, I have to re-select my preferences. But if I do like you suggested and instead I open the link https://app.plex.tv on my browser, it is not an issue.
Is the difference between the two approaches a bug or a feature?

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