Server Version#: Version 1.21.1.3830
Player Version#: Version 4.49.2
To reproduce this issue, simply play the attached media file in Plex Web set at 12Mbps 1080p. You will be able to hear stuttering throughout the video.
I have attached the XML file, clean logs, and a 50MB sample of the video below in a 7zip file here:
https://file.io/FWBn8PALs1NI
Here is a video demonstrating the stuttering, and shows the media settings:
bandicam 2021-01-01 11-03-13-764 (streamable.com)
The DEBUG (not VERBOSE) log file ZIP which captures the start of the playback sequence is needed.
This sequence tells us what PMS sees, What it negotiated with the player , What the final decisions were, and how the actual playback was initiated.
It was in the archive, but I’ll attach it here as well.
(File removed)
Which CPU is this?
What are you using for environment? A VM? Which CPU is this readll?
Jan 01, 2021 19:20:38.657 [0x7f052a8c1700] INFO - Plex Media Server v1.21.1.3830-6c22540d5 - Ubuntu PC x86_64 - build: linux-x86_64 debian - GMT 00:00
Jan 01, 2021 19:20:38.657 [0x7f052a8c1700] INFO - Linux version: 20.04.1 LTS (Focal Fossa), language: en-US
Jan 01, 2021 19:20:38.657 [0x7f052a8c1700] INFO - Processor Genuine Intel(R) CPU 0000 @ 2.00GHz
Intel CPUs don’t report 0000 unless /proc/CPU is being manipulated.
This will often occur in a VM.
It’s an Intel Xeon E5 2698 v4 I think
All Xeons will report their ID correctly.
What is the runtime environment?
In VM? Container?
What’s obscuring the CPU info (which will also interfere with how Plex works)
It’s not a Xeon E5 2698 v4.
Clock speed is wrong.
Yeah I think I got scammed on this CPU. I put Plex Media Server on my laptop and ran the exact same movie, and the stutters appeared in the exact same places. Here is the log:
(File removed)
I can’t help with windows but if that CPU ID is correct ?
i7-8xxx K series?
If true , and you’re getting stuttering, Network or Input file problems.
It’s a i7-8750H from an Aero 15x v8. The plex server is hosted locally on my computer so there should be no network issues. The input file plays fine on VLC. The stuttering is still there when I try to play through Plex Web.
Like I said, I can’t help with Windows.
I can see some things but don’t have any Windows systems here (not even a VM) and it’s been several years since I did.
I am retagging this as server-windows so that others will find it.
Sorry I cant be of more help.
I also happen to have an arch install, which I did the exact same thing in Windows and it still stutters. I have attached the logs.
(File removed)
Arch Linux is not supported. Refer to the package maintainer for support.
I ran Ubuntu on my laptop as well. Here’s the log. Same stutters in the exact same places.
(File removed)
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