Plex WebUI not working anymore

Plex Media Server
1

Hello everyone,

my Plex server running on TrueNAS stopped working after restart.

In my current situation I have to turn off the Server over night and after todays start Plex wasn’t accessible anymore. I haven’t changed anything besides adding new media. The last “unusual” thing I did was updating my version but it worked as usual after that. I’ve read somewhere today that the update can cause problems.

So I did some testing and figured out that Plex was running because I could access my content through the Win10 and Android App, DLNA was also working.

My conclusion: WebUI is broken.

What I did so far:

  • restarting a few times
  • creating a new jail through TrueNas which did work( and also showed my stuff)
  • changing IP of the Jail
  • trying t manually start the UI but couldn’t find out how

I hope you can follow what I’ve written here.

In conclusion: I need help

2

using hosted or local web app? do both not work?

1 Like
3

Hello thanks for the fast reply.
I’m sorry if I mix some things up but I’ll try to explain how I connect to my server.

I have plex running in a TrueNAS jail which I installed with the official plugin. ( so everything should be standard.)

I connect to that Jail IP and the port 32400.
That doesn’t work.

My friends connect to it with plex.mydomain.de.
This is done with Cloudflare and reverse proxy on a Pi.
This does also not work. My friends get the cloudflare error 502: Bad Gateway.

I hope this answers your question.

4

Are you using the TrueNAS plugin?

Or a standard jail with the plexmediaserver or plexmediaserver-plexpass pkg?

Because you can still get to the content, my first guess is that you’re hitting this issue, and need to add LD_LIBRARY_PATH to your rc script.

Otherwise please share what you get when you visit it locally. An error in the browser? Something else?

5

I’m using the Plugin Version.

Since i don’t have plex pass yet i assume i should edit the file thats just called “plexmediaserver”?

In this filed i couldn’t find the “export SCRIPTPATH…” line. Should i add both of them then? And where?

My file looks like this:

Untitled
Untitled719×470 15.8 KB

6

Maybe I’m barking up the wrong tree.

If it’s a fresh install of the plugin, it should already include the necessary lines, down around lines :59 and :60.

Can you share that file?

What version of Plex is installed?
pkg version -x plexmediaserver
or
strings /usr/local/share/plexmediaserver/Plex\ Media\ Server | egrep '[0-9]\.[0-9]{2}\.[0-9]\.[0-9]{4}-'

Can you restart Plex and then share /Plex Media Server/Logs/Plex Media Server.log?

7

OK Sorry I’m a bit of an Idiot today. The Console Window made it look like the file ended but it didn’t. Both lines are present.

The Version is 1.22.3.4392

Funny thing is if I copy the second command it tells me a different version: 1.23.2.4656-85f0adf5b

Here is the Log File

Plex Media Server.log (100.3 KB)

1 Like
8

Have you also updated Plex manually or using PMS_Updater? I’m just curious about the version discrepancy.

What happens when you visit http://192.168.2.30:32400/web in a browser on that network?

9

I think it was PMS_Updater, but i’m not sure but it was definitely something similar.

Oh yeah i forgot to post the error, here it is:

This page isn’t working

192.168.2.30 didn’t send any data.

ERR_EMPTY_RESPONSE

10

Sign in on https://app.plex.tv/

Change Settings → Network → Secure Connections from Required to Preferred.

Try http://192.168.2.30:32400/web again.

That error occurs when Chrome tries to use HTTP to load data from an HTTPS-only server. :slight_smile:

11

Oh yeaaah i remember now i was playing around in the settings to see if i can limit Bandwith usage and played around with other settings.

Thank you so much its working now. ^^

1 Like
12

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