The Windows client is shutting down with the following event log
Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x61256fb3
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xc0dedead
Fault offset: 0x0000000000034f99
Faulting process id: 0x59e8
Faulting application start time: 0x01d7b0d6b0146eb7
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 408f51c1-f112-4931-8ce0-b31b67e3e5c9
Faulting package full name:
Faulting package-relative application ID:
2 Likes
Mind sharing what the app was doing when you experience this?
e.g. were you playing some video, navigating a library, managing your server … or was it simply idling?!
I am having the same issue today. Trying to continue an episode I was watching just last night on the same computer and now Plex is crashing withing a few seconds of resuming playback.
Windows 10
Client Version 1.34.1.2590-74ea7099
Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x61256fb3
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xc0dedead
Fault offset: 0x0000000000034f99
Faulting process id: 0x2fec
Faulting application start time: 0x01d7b0e2b6753760
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 88977398-b133-4f56-802f-93cffbfdbc4d
Faulting package full name:
Faulting package-relative application ID:
Me Too!
Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x61256fb3
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xc0dedead
Fault offset: 0x0000000000034ed9
Faulting process id: 0x50ac
Faulting application start time: 0x01d7b0e370be1e61
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Happens 2 mins after I launch the app, even if I don’t start/resume a video.
Client Version 1.34.1.2590-74ea7099
Win 10
I have the same issue. Playing any movie or series plays for about a minute then crashes:
Faulting application name: Plex.exe, version: 0.0.0.0, time stamp: 0x61256fb3
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xc0dedead
Fault offset: 0x0000000000034f99
Faulting process id: 0x4704
Faulting application start time: 0x01d7b0e443ecefa9
Faulting application path: C:\Program Files\Plex\Plex\Plex.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 114f694c-68b5-4435-a931-3dd9c09c7b7f
Faulting package full name:
Faulting package-relative application ID:
Only happens when playing a video. Idle or navigating doesn’t cause the issue
Is there a particular reason why you’re running the Win 10 release from H1/2020? Just checking as this seems to be the common denominator…
This is the latest update of windows. No further updates available.
I have found that if you use the web version to play videos it works fine. It is the .exe version that seems bugged.
Maybe I was misled by this section from your log:
Win 10 build 19041 is based on version 2004
Key question: Have you updated your Plex for Windows player to the latest version (version 1.35.1 has been released a few days ago).
1 Like
I am having the same exact error, starting occurring minutes after i installed the last plex update. Nothing else on my server has changed in weeks/months.
I cant keep the .exe plex desktop app open long enough to edit some artwork, I am not even watching a show and its erroring out and closes after just a few minutes.
Any thoughts on a fix from anyone yet?
Manually downloading 1.35.1 and updating seems to fix it for me.
Was on 1.34.1 when this crash was occurring. Wouldn’t even prompt for an update, didn’t think of checking the download page until @tom80H mentioned it there.
Maybe it’s in the auto update/update checking process? EDIT: Yea, this seems backed up by other posts from plex employees about the updater in some 1.34 versions being borked. Source
2 Likes
Shot…that sorted it for me as well.
Go to plex and manually download Plex 1.31.1. Auto updater for 1.34 is broken.
It fixed it for me.
I was having the exact same problem. I went to the plex website, downloaded the version they had online, rather than getting an older version, they have already got a newer version online. But most importantly, this new version has FIXED THE GOD DAMNED BACK BUTTON!!! It now actually acts as a back button not a home button.
2 Likes
Same here, program “gracefully” closes after 30 seconds of playing. Not a crash, just as it someone clicked an X and shut it down.
Please check if updating the app to version 1.35.1 fixes the issue same as for the other users in this thread.
Mine says version 1.24.3.5033. When I go into plex to click “check for updates”, it says I am up to date. Are you saying download a new version from online and reinstall? Wont that erase my settings or custom art work?
