If the country is not supported for EPG then xmltv needs to be used
See this page for list of supported countries
https://support.plex.tv/articles/226463767-frequently-asked-questions-dvr-live-tv/
This will change when we switch providers - see
If you have an issue where there is no EPG for a supported country - please provide screenshots and Plex Media Server debug logs
See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
