I have recently upgraded to the newest Plex server version with DVR+Live TV support for WinTV DualHD. I am running the server on a Windows Server 2012R2 machine. The same machine runs DVBViewer server perfectly fine for streaming to Kodi, for example.
During Plex DVR initial setup, the tuner is found correctly, however the channel scan (which takes less than 5 seconds…) does not find any channels and I cannot complete the setup.
“No channels found. Make sure your device has a signal from your antenna and try scanning again.”
I have attached the Plex Tuner Service Log file, I believe that the problem is here:
Jun 02, 2017 09:08:38.484 [3580] INFO - * StartDevice() dwDeviceNo:3
Jun 02, 2017 09:08:38.496 [3580] INFO - * BDA Device Name: [Hauppauge WinTV-dualHD DVBC Tuner 2]
Jun 02, 2017 09:08:38.497 [3580] INFO - * add_filter (Hauppauge WinTV-dualHD DVBC Tuner 2)
Jun 02, 2017 09:08:38.497 [3580] INFO - * Tuner identity: vid (2040), pid (0265), subsys ()
Jun 02, 2017 09:08:38.498 [3580] INFO - * ret_val: 0
Jun 02, 2017 09:08:38.499 [3580] INFO - * add_filter (Microsoft DVBC Network Provider)
Jun 02, 2017 09:08:38.499 [3580] WARN - [E] CoCreateInstance(CLSID_SystemTuningSpaces()
Jun 02, 2017 09:08:38.499 [3580] WARN - [E] Couldn't find TuningSpace !
Jun 02, 2017 09:08:38.500 [3580] WARN - [E] CoCreateInstance(CLSID_SystemTuningSpaces()
Jun 02, 2017 09:08:38.500 [3580] WARN - [E] cannot create tuning space
Jun 02, 2017 09:08:38.504 [3580] WARN - [E] CTVSStreamSource::LoadAndInitDriver. Failed to start device path @device:pnp:\\?\usb#vid_2040&pid_0265#0013814628#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}\{5fd033f5-8c4d-4de2-b4f2-e3d728a696e5}, type 2, frontend 0
Jun 02, 2017 09:08:38.504 [3644] WARN - [E] CTVSChannelScanner::Tune. Failed to tune to a transponder
Jun 02, 2017 09:08:38.505 [3644] WARN - [E] dvb_channel_scanner_t::do_scan. Tune failed for 530000,V,6900,,QAM256
Jun 02, 2017 09:08:38.505 [3644] INFO - * channel_scanner_t::scan_channels. Scanned 20 transponder out of 21. Channels found 0
Sorry, forgot to mention that: I tried this already, with no success.
One other thing came to my mind: For third-party software like DVBViewer, Hauppauge explains that the symbol rate has to be multiplied by a factor of 1000, when accessing the device. Could this be a reason?
For example, if you are searching for channels with a symbol rate of 6900, you have to tell the device 6900000.
I currently having the same problem with no luck yet. Server 2012 R2 with the Xbox One Adapter, I can see the WinTV-HVR-955Q but when I go to scan for channels, it finishes in 5 seconds and says "No channels found. Make sure your device has a signal from your antenna and try scanning again.
i have exact the same problem but with the tv butler from DVBLogic. The signal is very good in de tv application from DVBLogic self with the same frequency but in Plex I get everytime the message: "No channels found. Make sure your device has a signal from your antenna and try scanning again.
I’ve add my log file to0. I need the ziggo fast Freq 474000
Are you both sure that you first select Ziggo (474000) and then click SCAN CHANNELS after which it will pop up with the Network ID (4444 for FTA Ziggo) and then it will find all channels? Cause I just double checked it on my Windows 10 box with PMS 1.7.2 and WinTV Dual HD and TVButler both give me channels within a few seconds.
Hi @Michiel@keithah
I don’t get the pop up with Network ID (4444 for FTA Ziggo): See print screen when I click now on scan channels I get after 5 sec the message with no channels found.
I have PMS 1.7.2 on the Mac mini. see logfiles in the attachment
Hi, I have the same Problem. WinTV-dualHD on Windows Server 2012 R2. I have only the latest drivers installed and no other TV Software. The device is properly recognized in Plex, but if I scan for channels it only takes a view seconds and then comes the error:
“No channels found. Make sure your device has a signal from your antenna and try scanning again.”
The signal is there and the stick is working (testet on my PC with the WinTV Software)
I did try to change the symbol rate in the ini-file under C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Shared\scanners\dvbc ransponders
But this don’t work and the log says the symbol rate is invalid.
@keithah I also tried to use https://knowledge.zomers.eu/dvblogic/Pages/How-to-add-BDA-support-to-Windows-Server-2012.aspx
After that the WARN in the log changed:
Jun 03, 2017 17:58:58.203 [5320] INFO - * add_filter (Microsoft DVBC Network Provider)
Jun 03, 2017 17:58:58.203 [5320] WARN - [E] CoCreateInstance(CLSID_SystemTuningSpaces()
Jun 03, 2017 17:58:58.203 [5320] WARN - [E] Couldn’t find TuningSpace !
Jun 03, 2017 17:58:58.203 [5320] WARN - [E] CoCreateInstance(CLSID_SystemTuningSpaces()
Jun 03, 2017 17:58:58.203 [5320] WARN - [E] cannot create tuning space
Jun 03, 2017 17:58:58.203 [5320] WARN - [E] CTVSStreamSource::LoadAndInitDriver. Failed to start device path @device:pnp:\?\usb#vid_2040&pid_0265#0013909618#{71985f48-1ca1-11d3-9cc8-00c04f7971e0}{5fd033f5-8c4d-4de2-b4f2-e3d728a696e5}, type 2, frontend 0
Jun 03, 2017 17:58:58.203 [8760] WARN - [E] CTVSChannelScanner::Tune. Failed to tune to a transponder
Jun 03, 2017 17:58:58.203 [8760] WARN - [E] dvb_channel_scanner_t::do_scan. Tune failed for 890000,V,6900,QAM256
I think that’s all you need to get it working. I also installed the BDA Patch. That was before I stumbled over the solution above. So, I am not 100% sure if needed too. I would first try without the patch because I read somewhere else it can cause BSOD
Great to hear that! Did you have any DVB software successfully running on this machine before Plex?
Unfortunately, I recently have “upgraded” to the Standard version of Server 2012R2 (to get rid of domain stuff…), which required me to install the Media Foundation and BDA drivers manually again afterwards to get DVBViewer working.
Nope.
I installed WinTV 8.5 to check if this software can find channels. WinTV couldn’t event see the device. At the moment WinTV is still installed. However, I think I will remove it.
Okay that clarifies it! BTW, as I understand it, installing the Essentials Role and the Essentials Media Pack is basically the same as the other solution with the patch tool.
I don’t understand it… I’ve installed the Essentials Role and the Media Pack too. Use the Patchtool too and still no channels
Maybe I’ve tried to many things and combinations so I screw up my system
