Since it’s a mp4 file, it might have some nonsense in its meta tags, particularly the Title meta tag.
Clean that out.
If you still use the old metadata agents, perform the following configuration change:
Go to
- Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under
- Settings - Server - Agents - Shows - TheMovieDatabase
- Settings - Server - Agents - Movies - Plex Movie (Legacy)
- Settings - Server - Agents - Movies - TheMovieDatabase
Afterwards, perform the Plex Dance with the affected item(s).
If your movie library already uses the new “Plex Movie” agent, do this instead:
Edit your movie library
go to the ‘Advanced’ tab
clear the check mark out of “Prefer local metadata”
Afterwards, Refresh Metadata of the affected items.
