Server Version#: 1.32.5.7210
Player Version#: 1.73.1.3905-c1a43e18
What appears to be happening:
Plex is not able to see/scan subdirectories on a network drive*.
This installation has been working flawlessly for 2+ years.
I have Windows 10 installed on a VirtualBox VM. The media is on a drive on the host computer and is “shared” using VirtualBox’s “Shared Folders” functionality. It appears on the VM as a network drive. I am able to access the drive and all the files without any issues within the VM.
After whatever happened, all of my television, all of my music, and some of my movies disappeared from Plex. The only thing I can see that is different is that when I go to add the folder for the library on the D: drive, it never populates the folder/subfolder names like it does when I choose the C: drive. I have viewed the logs and this is what I see when it attempts to scan the TV Shows:
Jul 12, 2023 13:19:47.492 [2576] INFO - Notification: Scanning the “TV Shows” section -
Jul 12, 2023 13:19:47.492 [2576] DEBUG - Scanning section 2
Jul 12, 2023 13:19:47.492 [2576] DEBUG - Activity: updated activity 28701c63-2bde-40ad-a0cd-c75e1c101cf3 - completed 0.0% - Scanning TV Shows
Jul 12, 2023 13:19:47.492 [2576] DEBUG - Job was already killed, not killing again.
Jul 12, 2023 13:19:47.493 [2576] DEBUG - Asked to cull library timeline before time 1689184787, we’re starting with 0 items.
Jul 12, 2023 13:19:47.493 [2576] DEBUG - Library timeline cull complete with 0 items left.
Jul 12, 2023 13:19:47.493 [2576] DEBUG - Scanning TV Shows using en-US(Plex TV Series) with 0 current media items and 1 section locations in the database.
Jul 12, 2023 13:19:47.493 [2576] DEBUG - Performing a scan with ‘Plex TV Series’ (language: en-US virtual: 0).
Jul 12, 2023 13:19:47.493 [2576] DEBUG - * Scanning D:\PLEX Server\Media\Television
Jul 12, 2023 13:19:47.493 [2576] DEBUG - Scanner: Processing directory D:\PLEX Server\Media\Television (parent: no)
Jul 12, 2023 13:19:47.495 [8272] DEBUG - Request: [127.0.0.1:56834 (Loopback)] GET /library/sections (8 live) #b79 GZIP Signed-in Token (jennitro) (Firefox) / Accept => application/json / Accept-Encoding => gzip, deflate, br / Accept-Language => en / Connection => keep-alive / Host => 127.0.0.1:32400 / Referer => http://127.0.0.1:32400/web/index.html?path=\\vboxsvr\VBOX_D_DRIVE / Sec-Fetch-Dest => empty / Sec-Fetch-Mode => cors / Sec-Fetch-Site => same-origin / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0 / X-Plex-Client-Identifier => hjurwe9hbf78p9t0xh8mn79a / X-Plex-Device => Windows / X-Plex-Device-Name => Firefox / X-Plex-Device-Screen-Resolution => 979x603,1178x875 / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => en / X-Plex-Model => bundled / X-Plex-Platform => Firefox / X-Plex-Platform-Version => 115.0 / X-Plex-Product => Plex Web / X-Plex-Session-Id => aa0ec9e2-7585-421c-8f9d-468c3ad8e43f / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.108.0 / X-Requested-With => XMLHttpRequest
Jul 12, 2023 13:19:47.495 [7576] DEBUG - Completed: [127.0.0.1:56834] 200 GET /library/sections (8 live) #b79 GZIP 0ms 698 bytes (pipelined: 12)
Jul 12, 2023 13:19:47.495 [2576] DEBUG - Skipping over directory ‘’, as nothing has changed; removing 0 media items from map.
Jul 12, 2023 13:19:47.496 [2576] DEBUG - Activity: updated activity 28701c63-2bde-40ad-a0cd-c75e1c101cf3 - completed 99.0% - Scanning TV Shows
Jul 12, 2023 13:19:47.496 [2576] DEBUG - Scanner [Plex TV Series]: Idle and left with 0 media items.
Jul 12, 2023 13:19:47.496 [2576] DEBUG - Removing 0 media items that were left.
Jul 12, 2023 13:19:47.496 [2576] DEBUG - Removing 0 directories that were left.
I believe this happened after a server update, but I’ve been messing with it long enough that I don’t remember a specific event.
Any ideas of what could be causing this?
