PlexAmp no longer shows Folders

Plex Labs
1

Update: seems my database was corrupted. I reinstalled Plex server, deleted the old libraries, created them again and let Plex rescan my music library. This solved the problem!

I noticed that PlexAmp’s library no longer shows folders. Everything else (artists, albums, etc) works correctly. I noticed this about a week ago and know everything was fine 3 weeks ago.

I made no changes and rebooted my Plex Server. I have the Plex Pass.

Anyone else have the same problem? Any idea how to resolve this?

Many thanks!

2

I am in Plexamp v4.12.4 on iOS, and I have the option to view my folders in Plexamp. To try to narrow down the issue, list your OS and version number so we can figure out whether it was a program change.

And the obligatory: “Are you looking in the right place?”

3

Hello, thank you for your response and for your help—this is quite puzzling. I’m currently using Plexamp v4.12.4 on iOS, with Plex Server v4.147.1 running on Windows 11 Home (version 10.0.26100, Build 26100).

I’ve been using Plexamp for many years and was always able to access the “Folders” section from the Library menu. It’s accessible via the second icon at the bottom of the app—the one that looks like a musical note inside a box. In the Library menu, “Folders” is the last item that is displayed. The menu starts with Tracks, Playlists, Artists, Genres, and so on up until Folders.

Previously, I could see the count of tracks, genres, etc. including the count of folders. Now, while I still see the counts for tracks, genres, etc., the folder count is missing. When I tap on “Folders,” I receive the message: *“Unable to load data.”

I haven’t changed anything in my configuration that could explain why suddenly I can’t access folders in the library.

4

Oh, so it isn’t missing, just…. broken? That a lot worse of a problem than it sounded. I can access my Folders using the exact same method as you do, except the folder content count is displayed and it does open my folder.

It sounds like a break in the app itself. Curious. Perhaps an uninstall/reinstall of the Plexamp app may help. You may need to log in again to the app, and also re-download any downloaded media (if any).

Anyone else have an idea here? Would it be good to access the server logs, or the Plexamp logs?

5

Correct, it seems to be “broken” from my perspective. You had a good idea, I uninstalled the app and reinstalled, but unfortunately it did not solve the problem.

Here’s a portion of the log which is probably relevant, this was with my iPad. It seems there is an unexpected character passed on to JSON, resulting in a parse error.

Aug 06, 2025 22:29:27.419 [Javascript] INFO - Networking: Error parsing JSON from request 175: 500 JSON Parse error: Unexpected character

This is a bigger portion of the log, you can see that the genre is loaded, but the folder results in an error.

192-168-1-252.fbca1dc703444ae3a69b3318059fa8f2.plex.direct:32400/library/sections/14/genre?type=8&includeFields=thumbBlurHash&X-Plex-Device-Name=iPad) with code 200 (have 363 bytes) in 896 ms.

Aug 06, 2025 22:29:27.210 [0x6fe83000] DEBUG - Networking: Completed request 171: (GET https://192-168-1-252.fbca1dc703444ae3a69b3318059fa8f2.plex.direct:32400/library/sections/14/genre?type=9&includeFields=thumbBlurHash&X-Plex-Device-Name=iPad) with code 200 (have 364 bytes) in 960 ms.

Aug 06, 2025 22:29:27.417 [0x6fe83000] DEBUG - Networking: Completed request 175: (GET https://192-168-1-252.fbca1dc703444ae3a69b3318059fa8f2.plex.direct:32400/library/sections/14/folder?parent=-1&includeFields=thumbBlurHash&X-Plex-Device-Name=iPad) with code 500 (have 109 bytes) in 1167 ms.

Aug 06, 2025 22:29:27.419 [Javascript] INFO - Networking: Error parsing JSON from request 175: 500 JSON Parse error: Unexpected character: < Aug 06, 2025 22:29:27.419 [Javascript] INFO - Error loading: get https://192-168-1-252.fbca1dc703444ae3a69b3318059fa8f2.plex.direct:32400/library/sections/14/folder?parent=-1&includeFields=thumbBlurHash&X-Plex-Device-Name=iPad: HTTP status 500 Aug 06, 2025 22:29:27.558 [0x6fe83000] DEBUG - Networking: Completed request 11: (GET http://192.168.1.167:32500/resources) with code -28 (have 0 bytes) in 15005 ms.

I’ve decided to take a look at the server side, and guess what… I think that PlexAmp is OK, I’m having a problem on the server side. When I click on my Music library by default I see the “Recommended” menu and everything is fine. If I click on Library I get the following message: “Something went wrong An unexpected error occurred.”

My log is fairly long and I see there are many files in the ZIP file. I’ll try to figure out which file in the log could point to the problem.

In the meantime, I’ve decided on the Plex Web server side to go to Manage Library → Refresh All Metadata. We’ll see if this could fix the problem.

6

The 500 implies a server issue. Your Plex Media Server logs would show more, likely some sort of database corruption.

7

Plex Logs.zip (86.7 KB)

Many thanks for your reply and assistance! A possible database corruption does make sense—perhaps there was a power outage while Plex was updating the database. I’ve been using Plex for over 7–8 years, and it has always been rock solid, so it’s likely the issue is on my end rather than a bug in the app.

I’ve included a portion of the logs below and anonymized my email address. Do you have any suggestions for what I could try, short of deleting everything and starting from scratch? I do have a backup of the Plex directory from about a year ago—maybe I could try restoring the database from that and then rescanning the media.

8 
Aug 07, 2025 07:46:52.330 [27900] ERROR - [Req#1d0] SQLITE3:(nil), 11, database corruption at line 84326 of [a29f994989]
Aug 07, 2025 07:46:52.330 [27900] ERROR - [Req#1d0] SQLITE3:(nil), 11, statement aborts at 34: [select grandparents.id as metadata_items_grandparents_id,grandparents.title as metadata_items_grandparents_title,grandparents.guid as metadata_items_grandparents_guid, grandparents.slug as metadata_items_grandparents_slug,grandparents.user_thumb_url as metadata_items_grandparents_user_thumb_url,grandparents.user_art_url as metadata_items_grandparents_user_art_url,grandparents.user_clear_logo_url as metadata_items_grandparents_user_clear_logo_url,grandparents.user_music_url as metadata_items_grandparents_user_music_url,grandparents.studio as metadata_items_grandparents_studio,grandparents.content_rating as metadata_items_grandparents_content_rating,grandparents.extra_data as metadata_items_grandparents_extra_data,parents.title as met
Aug 07, 2025 07:46:52.330 [27900] ERROR - Got exception from request handler: sqlite3_statement_backend::loadRS: database disk image is malformed

Stop Plex server using its task tray icon.

Then run the bat file: DBRepair/Windows at master · ChuckPa/DBRepair · GitHub

If you’re lucky, the data loss is none or just minimal.

Seize the opportunity to remove all those obsolete plugins in `D:\PLEX\Plex Media Server\Plug-ins\`

What kind of drive is D: ?

9

Many thanks—I reviewed the batch file and decided to run it. Unfortunately, after doing so, Plex was unable to locate the database. I then chose to uninstall and reinstall Plex. Interestingly, the libraries I had pinned were still visible, but Plex couldn’t find the associated content. It appears that uninstalling the app doesn’t remove all user data.

I’m currently in the process of rebuilding my libraries, which will take some time given the size of my music collection. Hopefully, this resolves the issue, but we’ll have to wait and see. If not, I’ll need to figure out how to perform a truly clean install and start from scratch. I’ll give an update when this is done — my guess not before Friday evening. But so far from what I can see, the problem will be fixed. I can now see on Plex Server the first folder of my music library, this is certainly good news.

10

That is fully intentional.

You could have first restored a database backup, if current enough.

https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/

11

Many thanks for the information—duly noted. I suspected my database was so outdated that a complete refresh might be the best solution. Fortunately, Plex handles the heavy lifting; I just need to wait a few hours for the process to complete.

On a positive note, Plexamp now displays folders, which gives me confidence that this will resolve the issue I was facing.

You also mentioned that this might be a good opportunity to remove outdated plugins, and you’re absolutely right. Can I simply delete the folder where those plugins are installed, or should I remove them through the Plex Server interface?

I realized I hadn’t answered your earlier question: my D: drive is a local drive where I store all my data. I try to reserve the C: drive exclusively for operating system files. These days, I use a NAS for storing data files and another one dedicated for audio files, but I thought it would be more efficient to keep my Plex library on the same machine that hosts the server.

12

Don’t delete the folder itself. Just empty it out and remove all those folders which are named like `xyz.bundle`.

I’m not sure that this is even possible anymore.

OK, that’s perfectly fine. You couldn’t use a networked folder anyway for the plex data folder. That would be a sure-fire way for another database corruption.

13

I’m on version 4.12.4. Still has folders at the bottom of the library tab