Hey Tom, I’m a long time Plex subscriber and I think i messaged you years ago. I’ve been using Plexamp for my music since the Plex mobile update a few weeks ago. It was working great from the start, remotely and when connected to my home wifi, but for the last week I have not been able to connect …

Unlikely. That’s a configuration of the app, not your server. From what you described, those devices fail to find the server while away from your home network (and not just Plexamp).

You could upload Plexamp logs which would tell us exactly how it’s trying to reach your server.

<yourusername>This is my email to login. Would that be correct?

Yes, it’s weird. My Plex worked fine remotely until the mobile update and Plexamp worked right away, as soon as I downloaded it and then I just started having remote issues out of nowhere. I’m thinking of rebooting my Synology, if you think thats worth a try.

Shouldn’t hurt to restart the NAS. Though, I just noticed something I’ve overlooked before. The public IP recognized by Plex in your remote access settings is from a band specified for private networks. It could be your ISP placed you into a „CGNAT“, that means they’re managing their customers as a…

My IP matches my public IP on Plex, so I’m assuming that’s a good thing? I’ll try restarting my NAS [image]

My bad… I missed one digit. The private rang is 172.16.0.0 to 172.31.255.255. I confused 172.116.xxx with 172.16.xxx

Please post Plexamp logs . Otherwise we’re all just guessing.

Can you confirm? Would I go to C:\Users\<stevep2567>\AppData\Local\Plexamp\Plexamp\Logs [image] stevep2567_gmail_com: <yourusername>This is my email to login. Would that be correct?

Plexamp remote sync

Plex Labs

stevep2567_gmail_com May 16, 2025, 7:23pm 22

Also, Plexamp isn’t installed on my computer. Only Plex is. Can I find the Plexamp logs on my phone?

Topic		Replies	Views
Plex app cannot see libraries remotely, but PlexAmp works Remote Access server-synology , ios	5	139	July 17, 2026
iOS Plex and Plexamp apps cannot reach media libraries remotely Remote Access server-linux , ios-legacy , plexamp	4	210	April 11, 2024
Keep losing Remote Access Remote Access server-synology , server-western-digital	70	517	February 26, 2026
Plexamp doesn't work but Plex works on remote access Plex Labs plexamp	38	1126	February 26, 2025
Losing connection whilst away from home Remote Access server-mac	20	183	April 13, 2026

Plexamp remote sync

Related topics