PlexAPI: No Response from Plex Media Server ? Can't watch any channels.

Dev Community Apps & Creations
1

I continue to get this error: “PlexConnect - No response from Plex Media Server” on my television screen when attempting to watch content from the MSNBC channel, and other channels as well.

 

In terminal, I see "PlexAPI: No Response from Plex Media Server" and "PlexAPI: We failed to reach a server. Reason: Internal Server Error"

 

When I first setup Plex on my ATV3 a week ago, I was able to access this content. Also, the USTVNOW plugin has quit entirely on me, returning either the message above or simply “Trailers is unavailable.” I’ve done everything I can think of, even completely removed Plex everything from my computer and then reinstalled and configured - same errors. I’ve been trying to figure this out for the last 15 hours. Please, give me some guidance.

 

ATV3 Running 5.2.1

DNS set to 10.0.0.202 (My computer’s IP address)

PlexConnect and PMS installed on a Macbook Pro running OSX 10.9

PMS Version 0.9.8.10.215-020456b

PlexConnect version downloaded from https://github.com/iBaa/PlexConnect on 30 November 2013

 

Settings.cfg:

 

[PlexConnect]

port_pms = 32400

port_webserver = 80

ip_plexconnect = 0.0.0.0

certfile = ./assets/certificates/trailers.pem

ip_dnsmaster = 8.8.8.8

loglevel = Normal

enable_dnsserver = True

logpath = .

ip_pms = 192.168.178.10

enable_plexgdm = True

hosttointercept = trailers.apple.com

port_ssl = 443

enable_webserver_ssl = True

prevent_atv_update = True

port_dnsserver = 53

enable_plexconnect_autodetect = True

 

I hope I met all the posting requirements. Please let me know what you guys think.

 

2

So everything works in plexconnect in the other tabs (library, myplex, settings) besides these few channels or is it every channel in the channels tab.

3

Yes, everything else works.

None of the channels work. But some of them NEVER worked for me. MSNBC and USTVNOW did work, now they do not.

4

I would try to remove pms completely from your macbook even the ~/library/application support/plex media server and rebuild (reinstall) pms. I dont think its plexconnect that is causing your issue since everything else works in all the other tabs.

5

I literally just did that, including the application support folder.

On the "MyPlex" tab on the ATV3, it says "PlexConnect - No Plex Library Sections Available"

I've never paid much attention to this tab. Is it supposed to say this?

6

Yes it is if you are not signed into myplex.

7

I am signed in.

8

When you downloaded a new version of plexconnect you let it generate everything on its own?

9

Umm... I am not sure. Forgive me if I am a little obtuse. What do you mean exactly?

10

When you run plexconnect for the first time by typing this in terminal:


Sudo su

Cd /plexconnect

./plexconnect.py


You leave everything default as in you dont change anything in any of the config files anywhere besides copying your cert over from the old plexconnect you had installed prior correct?

11

That's correct. I only copied over the cert.

12

How old is the os on the mac. Any firewalls, virus protection or new software installed recently? Do you live in the UK and are dealing with this by any chance?

https://www.google.com/search?q=uk+blocks+internet+video+streaming&num=100&client=safari&hl=en&source=lnms&tbm=nws&sa=X&ei=aZ-ZUpDiBcvvoATm5oC4Bg&ved=0CAwQ_AUoAA&biw=1024&bih=672

13

OSX 10.9 Fully updated. No firewalls or virus protection. No new software in the last week. I am not in the UK - and all this was working for me 3 days ago.

14

If you type in your macbook ip and this what happens eg


10.0.0.202:32400/web


What happens? Is your myplex signed in? I know that they had an issue with myplex 15hrs ago. Its weird you cant use myplex either.


From @plexapp on twitter


@plexapp: myPlex is down, looks like a (virtual) hardware failure. We’re investigating the issue now.


@plexapp: Virtual hardware rebooted, site should be coming up very shortly. It probably ate too much turkey last night. We’re sorry for the downtime!

15

Plex Web comes up. I am not signed into myplex - even though I am signed into MyPlex if I go here: http://127.0.0.1:32400/web. 

Perhaps it is worth mentioning that I get errors on Plex Web also when trying to view content on MSNBC channel or USTVNOW.

16

So you cant access plex web from http://10.0.0.202:32400/web using safari on your macbookpro?

17

No I absolutely can. But it shows me not signed in to MyPlex.

When I go to this link: http://127.0.0.1:32400/web, I am signed into MyPlex.

18

AND I can't sign into MyPlex from http://10.0.0.202:32400/web. It keeps telling me my password is incorrect, but I have no problem signing in and out and in again from http://127.0.0.1:32400/web.

19

Sign into myplex using this http://10.0.0.202:32400/web then restart plexconnect. After that if it doesnt work I would reboot your atv, macbook pro, ISP, router. Afer that I would have to say something is either wrong with your router, os or isp since you have checked plexconnect and pms to make sure they are not the issue. I doubt your atv went bad.


You should be able to sign into myplex from that otherwise something is wrong with your pms or os blocking your from accessing your pms.

20

Nevermind that last post. I was able to sign in.