First off, I have read many of the topics on the "Accessing Trailers" issue. I have opened ports, bypassed routers and reinstalled different elements to no avail.
-
Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV 2, iOS 6.2 (6698.99.50.31)
-
The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.0.219
-
The local IP address of the device that PlexConnect is installed on: 192.168.0.219
-
The device and operating system (including version number) that PlexConnect is installed on: Windows 7 32-Bit SP1
-
The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 7 32-Bit SP1
-
The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.9.14.531-7eef8c6
-
The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.0.219
-
The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Standard setup, version 0.4+ github Aug 18 10:50 PM MST
-
The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)
[PlexConnect]enable_plexgdm = True ip_pms = 192.168.0.219 port_pms = 32400 enable_dnsserver = True port_dnsserver = 53 ip_dnsmaster = 8.8.8.8 prevent_atv_update = True enable_plexconnect_autodetect = True ip_plexconnect = 0.0.0.0 hosttointercept = trailers.apple.com port_webserver = 80 enable_webserver_ssl = True port_ssl = 443 certfile = ./assets/certificates/trailers.pem loglevel = High logpath = .
-
Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space): Menu issue, not media
-
A detailed description of the issue (the clearer you can make this the better):
Put bluntly, Plexconnect does not seem to "see" all of the ATV's requests to the DNS server (sometimes takes minutes upon minutes before a response, sometimes it times out). My understanding is that when plexconnect is working properly, whenever you navigate to an internet-using element on the ATV, you see the DNSServer and WebServer sections of the python window go crazy and the item loads on the ATV. My problem is that sometimes the ATV will just hang up and neither the DNS or Webserver on plexconnect show any response.
Examples:
At the top of the ATV menu, there are the "Movies" and "TV Shows" sections that show iTunes cover art along the top of the screen when they are highlighted. The ATV loads the first 5-10 properly (I see requests on the plexconnect window), but when I navigate up scroll across the remaining items, the cover art does not load and there are no requests to the server.
When trying to use Netflix, I will be able to navigate the menus decently fast for the first 1 or 2 times I click on something. After these times, the ATV shows "Accessing Netflix" and there are no requests on the plexconnect window. Sometimes if I press "Menu" and try again, it will load. Sometimes it will not.
Same thing happens with the trailers app trying to access Plex. Most of the time the menu will load and I will be able to select between movies, tv shows, etc. However, usually when I click on one of these categories the same thing happens. I select a category, the ATV shows "Accessing Trailers" and the plexconnect window shows no sign of a DNS request for several minutes. It will usually not end up at the "Trailers Unavailable" message, but will just continue on trying to load for what seems like forever.
-
Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:
- shutdown PlexConnect
- in 'Settings.cfg', set loglevel to "High"
- delete the existing log file
- restart PlexConnect
- repeat the issue
- immediately close PlexConnect and post the log.
- in 'Settings.cfg', set the loglevel back to "Normal"
Here is my log file: http://pastee.co/BiuxN7 (excuse my not using pastebin, my file was too big - doesn't sound like a good sign already). FYI in this log I tried to load Netflix and gave up after a minute or two, and then tried to load a few pages in Plex and waited several minutes for the last one to load.
EDIT: After taking a peek at the log file myself (I am no expert by any means), it looks to me like the XML converter is having some troubles, but I don't really know! It looks like the server is in fact getting the requests, so excuse my incorrect title
