PlexConnect; not able to add profile

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  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 6.0.2(6646.81.1)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):192.168.1.5

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.8

  • The device and operating system (including version number) that PlexConnect is installed on: 3rd Gen. Apple TV

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: 2010 Macbook Pro; OSX 10.9.1 

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.8.18.290-11b7fdd

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.5

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. January 2nd 3:25pm

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c); NOT SURE HOW TO DO THIS.

  • A detailed description of the issue (the clearer you can make this the better): PlexConnect stopped working on my 3rd generation Apple TV, however Plex playback still remains functional on my other devices (e.g. Plex iPhone App). When the DNS Server is set to manual, I am left with only two icons (My Computers and Settings). However, when the DNS Server is set to Automatic, I have an Apple TV lacking any PlexConnect functionality.When attempting to add a profile, I encounter "Unable to add profile; An error occurred while adding the profile [-1004]. Check the UCR and try again."

    P.S. I'm fairly new to Plex and am not the most tech savvy person.

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one: NOT SURE HOW TO DO THIS.

    • shutdown PlexConnect 
    • in 'Settings.cfg', set loglevel to "High"
    • delete the existing log file
    • restart PlexConnect
    • repeat the issue
    • immediately close PlexConnect and post the log.
    • in 'Settings.cfg', set the loglevel back to "Normal"

 

I apologize for my lack of knowledge in advance. 

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