Sorry I was away from the keyboard a bit.
Unfortunately, QNAP seems to be one of those which benefits from restarting.
I never figured out why.
Hi, I was using PMSLibShare for easy access to Plex in File Manager and just updated to the latest version of Plex and like some others got the following message.
WARNING: Could not create PlexData share. Further assistance is available in our Support Forums. Continuing without.
Based on info in this thread I stopped Plex, removed PlexData share (Volume column was blank), recreated it (Volume column populated) and started Plex without getting error.
So now I have two shares pointing to Plex …
Seems there is no sense in having two shares pointed at the same folder, how would I safely remove the one named Plex installed by PMSLibShare that shows 15 GB?
To remove the one created by PMSLibShare, Remove the share but DO NOT check the box to delete the contents. You want the underlying data to remain.
The error you get about creating the PlexData share is a problem which I’ve never resolved for all QNAP models. For some it works but on others, and apparently yours too, it generates an error.
Effective in PMS 1.20.2, I will no longer attempt to create the share. Further, you have the ability to completely disable PlexData entirely.
I can give you the plex.sh code now if you want it and you can disable PlexData and stay with what you have.
The choice is yours.
Put me down as someone else who upgraded to 1.20.1, encountered the PlexData error, deleted and readded the share, restarted Plex and was operational again (I did reboot my QNAP too, so maybe that helped).
Thanks to all for documenting an easy to follow solution.
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Rebooting the QNAP seems to be the biggest benefit here.
I have NO idea why.
I’m going to bring this all up in my next meeting with them but it seems this version of QTS is not closing the ports fast enough.
Thank ChuckPa, was able to safely remove the share created by PMSLibShare as per your instructions.
I’m trying to add PlexData share but it says it already existed. I stopped PMS and rebooted the NAS and it continues to exist.
, but I don’t see it in File Station.
Go to Control Panel - Shared Folders to operate on shares, not File Station.
You do not have a PlexData shared folder already in the shared folders list?
You might have a directory on CACHEDEV1_DATA named “PlexData”.
Please check.
While in at the shell (if that’s what you need to do), check to see if QTS is still hung up on something .
[/etc] # grep PlexData *
afp.conf:[PlexData]
afp.conf:path = /share/CACHEDEV1_DATA/PlexData
grep: krb5.conf: No such file or directory
grep: mdadm.conf: No such file or directory
rsyncd.conf:[PlexData]
rsyncd.conf:path = /share/CACHEDEV1_DATA/PlexData
smb.conf:[PlexData]
smb.conf:path = /share/CACHEDEV1_DATA/PlexData
smb.conf:shadow:basedir = /share/CACHEDEV1_DATA/PlexData
[/etc] #
If there is no existing PlexData , the grep command will return nothing.
If it’s confused - thinking it has something - it will show as /share/PlexData.
If there is something, Restart QTS so it can straighten itself out. (QNAP has problems with this)
@ChuckPa Yes, no shared folder in the folder list. The grep command returns an empty response. I did restart my NAS after shutting down the PMS, this is persisting even on reboot. Notice the error says it has “existed” and not that it exists.
Give me a few minutes please. I’m going to see if I can dig into the QNAP qcli_sharedfolder utility and track where this is coming from for you.
I know QNAP can clear it but this should be something I should also know how to clear out.
We can find out exactly what QTS thinks it knows. 
qcli -l user=Username pw=Password
qcli_sharedfolder -l upper=100
- Log into the QCLI subsystem
- Obtain the list of shared folders (list the first 100 shared folders – haha)
This may take a bit as the interface is slow. I have 77 shared folders. It took a lot of time for me on this i7 machine.
[/etc] # qcli_sharedfolder -l upper=100
volumeID Size Folders EncryptData savekey Files hidden encrypt sharename
2 270.70 GB 7 0 -- 7 no no 4k
1 0.00 KB 0 0 -- 0 no no ChuckPaTEST
3 26.49 GB 83854 0 -- 623885 no no Container
2 243.60 GB 77 0 -- 825 no no Download
1 4.86 GB 1 0 -- 2 no no Friends
7 1.52 TB 114 0 -- 261 no no Jim4T
1 0.00 KB 1 0 -- 0 no no Multimedia
2 0.00 KB 0 0 -- 0 no no PD2
3 35.09 GB 1690959 0 -- 952335 no no PLEX-QPKG-DIRECT
2 344.07 MB 0 0 -- 346 no no PhotoTest
1 34.86 GB 1690599 0 -- 949367 no no PlexData
1 334.75 MB 5 0 -- 7 no no Public
1 0.00 KB 1 0 -- 0 no no SONARR3_CONFIG
2 169.91 GB 6 0 -- 11211 yes no TMBackup
2 0.00 KB 0 0 -- 0 no no TestMusic
1 4.00 KB 0 0 -- 1 no no Web
2 1.06 TB 113 0 -- 125 no no animated
2 2.59 GB 25 0 -- 322 no no apple
2 1.59 TB 92286 0 -- 294232 no no backup
2 17.26 GB 232 0 -- 923 no no bin
2 69.21 GB 6143 0 -- 53065 no no cakewalk
2 103.19 GB 1643 0 -- 44798 no no chuck
2 6.69 GB 30 0 -- 331 no no classical
2 0.00 KB 0 0 -- 0 no no debug
2 4.22 GB 10735 0 -- 193345 no no dev
2 6.99 GB 11252 0 -- 200535 no no devel
2 2.07 GB 1 0 -- 4 no no development
2 72.80 MB 1 0 -- 34 no no documents
2 9.41 GB 1 0 -- 15 no no esxi
2 1.70 GB 6448 0 -- 110392 no no gcc
2 2.37 GB 15 0 -- 837 no no gdrive
2 0.00 KB 5 0 -- 0 no no ghi
2 35.31 GB 14446 0 -- 187291 no no git
2 41.65 MB 12 0 -- 7 no no homes
2 3.04 MB 0 0 -- 6 no no hp8500
2 2.15 GB 6 0 -- 1425 no no iphone
2 4.93 GB 52 0 -- 602 no no jazz
2 18.96 GB 3 0 -- 38 no no jellyfish
2 0.00 KB 3 0 -- 0 no no lidarr
2 25.10 GB 33 0 -- 231 no no mmg
2 4.31 TB 316 0 -- 438 no no movies
2 5.17 TB 552 0 -- 870 no no movies2
2 141.80 GB 1334 0 -- 15290 no no music
2 0.00 KB 1 0 -- 0 no no mymovies
2 37.81 GB 20 0 -- 164 no no mytv
2 33.76 GB 5 0 -- 49 no no nuc
2 131.09 MB 3929 0 -- 631 no no nzbdrone
2 244.31 GB 1659 0 -- 20001 no no oldmusic
2 1.56 GB 5 0 -- 1 no no optimized
2 14.59 GB 0 0 -- 281 no no pfsense
2 535.81 MB 4 0 -- 1205 no no photo
2 29.44 GB 161 0 -- 32892 no no photos
2 9.32 GB 1988 0 -- 13306 no no plexinc
2 853.68 MB 8 0 -- 1240 no no primo
2 1.14 GB 720 0 -- 9223 no no projects
2 316.36 GB 6256 0 -- 98432 no no qa
2 38.89 MB 18 0 -- 190 no no radarr
2 139.77 GB 29 0 -- 28 no no request
2 49.14 GB 20 0 -- 18 no no seasonal
2 405.64 GB 8183 0 -- 40204 no no software
2 68.82 MB 9 0 -- 70 no no sonarr
1 0.00 KB 0 0 -- 0 no no test
2 60.55 GB 14 0 -- 39 no no testing
2 48.15 GB 5 0 -- 8 no no truenas
2 3.79 TB 251 0 -- 2745 no no tv
2 73.03 GB 29 0 -- 848 no no tv-nodata
2 4.06 TB 220 0 -- 2367 no no tv2
2 4.86 TB 366 0 -- 5129 no no tv3
2 2.46 TB 53 0 -- 53 no no uhd
3 30.30 GB 22 0 -- 700 no no usenet
2 4.00 KB 1 0 -- 1 no no users
2 1.55 GB 1783 0 -- 78218 no no usrlocal
2 14.09 GB 23 0 -- 61 no no videos
2 479.04 GB 24 0 -- 158 no no vmhdd
4 599.32 GB 29 0 -- 244 no no vmssd
2 8.78 GB 5260 0 -- 88527 no no vtmp
2 0.00 KB 0 0 -- 0 no no windows
Total 77 ,Display 1-77 item(s)
[/etc] #
You can run the command and manually look -OR-
qcli_sharedfolder -l upper=100 | grep -i plexdata
qcli -l user=Username pw=Password authsid=yes
qcli_sharedfolder -l upper=100
Read XML fail, please check QCLI command is correct or network status!
qcli_sharedfolder -l upper=100 | grep -i plexdata
Empty responseRepeat it. I saw the same XML fail the first time. I thought it was me.
This is disturbing. It should not be happening to both of us,
@ChuckPa Tried 3 times, still getting the same error
I got this same error.
I’m no expert but the way I got round it was to stop Plex, delete the share, create a new share then reinstall Plex.
No errors and everything back in it’s place.
There’s no need to reinstall Plex.
- Stop Plex
- Delete the share
- Create the share where you want
- Start Plex.
The same commands which exist in the start script also exist in the installation script.
FWIW I got the same error when updating to PMS 1.20.1 on QTS 4.4.3.1400.
Could not do anything with edit or permissions etc. on PlexData share so removed it, added it back in using default, verified Admin had r/w permission.
Restarted PMS and the error did not appear again.
Hi All,
I’ve recently installed Plex Media Server on my QNAP TS-653D NAS.
Upon installing PMS it created a shared folder called “PlexData”.
Initially I couldn’t see the “PlexData” shared folder in File Station until I configured the shared folder permissions. Once I set the permission I could view and browse the shared folder “PlexData” directory in File Station.
I’m now trying to edit the Preferences.xml file stored under /PlexData/Plex Media Server/.
However I keep getting a system message “Permission Denied” every time I try to open the file within File Station using Text Editor.
I’m trying to do this under an administrative user “dan”. I’ve setup all the R/W permission on all the folders/files but to no avail.
I also tried creating a test folder under /PlexData/Plex Media Server/ but I get another permissions error “Unable to perform this action. You do not have enough permissions, or this folder is read-only”.
If I go up a folder level to the root of the share, “/PlexData”, I’m able to add a test folder under the user “dan” no problem, so the issue seems to be with permission setting once I go below /PlexData/Plex Media Server/
If I log-in as the system “admin” user there are no restrictions in File Station and I’m able to edit files, add folders, etc…
Normally I disable the “admin” account and access and configure everything under the administrative user “dan”. This is really baffling me and I’d appreciate some support/advice.
Thanks in advance.
