Оплатил, но PlexPASS не вернулся

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1

Оплатил по новому plexpass, купил карточку на 10 баксов, так как с мобилы не оплатить.
прошло 5 дней…премиум так и не приехал… переписка с ТП отфутболила сюда…

пользуюсь уже года 4 плексом и такая байда первый раз.
пишут что plexpass активирован…но это не так.
"Apr 30, 2026, 1:11 PM PDT

Hello,
I just looked at your *****@icloud.com Plex account. I see a monthly Plex Pass subscription (billed/managed through the App Store) is active on the account. You may need to restart your player apps and Plex Media Server to pick up the change. Apologies for any inconvenience or confusion."

3

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4

Since the forum account does indeed have a Plex Pass badge, please make sure your server is signed into the same account as your forum account

7

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same email adresses. same account name.
yesteday I have update Plex server. restart completelly…
nothing helps

8

and payments are gone…

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someone from Plex team have to sort it out as this is paid services. Paid services MUST work as expected. Otherwise, payments are useless with no support…
it is a pitty

11

According to Plex, you do indeed have a valid Plex Pass, so maybe your server is not able to get that info

Please try this:

Make sure that the log levl for your server is set to debug

Then restart PMS, and wait 5 min
Then upload the PMS Logs

12

Thank you for reply! I appreciate.
attached is zipped logs with debug, collected after 5 min after restart PMS

Plex Media Server Logs_2026-05-05_18-53-23.zip (2.5 MB)

15

Hello again

Your log seems fine, so it’s not a PMS issue
When said, I was informed that you already have an open ticket with the accounting & billing team, so please wait for them to respond

P.S.

I stroongly suggest you switch off verbose logging and then restart your PMS afterwards

16

^) billing team suggested to raise a topic)))

Chris (Plex, Inc.)

Apr 30, 2026, 1:11 PM PDT

Hello,

I just looked at your e.sids@icloud.com Plex account. I see a monthly Plex Pass subscription (billed/managed through the App Store) is active on the account. You may need to restart your player apps and Plex Media Server to pick up the change. Apologies for any inconvenience or confusion.

If you still have issues, please create your own topic with specific details in our support forums at https://forums.plex.tv/ if you haven’t done so already. Our staff or friendly community should be able to help you out.

Thanks for your interest in Plex!

17

Just recieve another e-mail)
##- Please type your reply above this line -##

Your request (583597) has been updated. To add additional comments, reply to this email.

Chris (Plex, Inc.)

May 5, 2026, 10:05 AM PDT

We’ve passed this information along to our back end team to investigate more. We’ll let you know once we have more information.

Thanks!