PMS and the PS3

Plex Players Gaming Consoles
1

I'm trying to setup my PS3 to connect with my PMS and I can't get the PS3 to see the media server. Each time I give it a go I just get "No media Server" from the PS3 side. However, under Video on the PS3 it does see PMS - but obvisouly only allows you to see folders - it's the app that can't see the PMS.

 

A bit about my setup and what I've tried:

 

Frist, I'm double natted, not by choice. My location is rural and I'm with a wireless ISP that doesn't give a real ip. Instead my routers external IP is a 192.168... Finding my external IP only returns the IP of the ISPs nat box, so coming from the outside in (i.e: trying to contact ISP IP:32400) doesn't get passed to my IP. Now as I understand it, that only matters if I wanted remote access to my PMS, which I don't. I only want to be able to serve from the PMS to the PS3, both locate on the same IP range and subnet. 

 

I bought a plex pass just in case this solved the location issue, it didn't. 

 

My PMS box is Win7. I've truned off Windows Media Player Network Sharing Service, I've set SSDP Discovery and UPnP Device Host to Automatic (I've also tried them disabled). No firewall running on the Win 7 box, disabled antivirus software. 

 

On the PS3 I've tried disabling Media Server. I've tried combinations of signing out Plex App and PMS and signing them back in. Signing out and back in to Playstation network. 

 

Nothing so far has worked. When I first ran the Plex App it gave me the code to enter, which I did. If I go under Devices under PMS I can see the PS listed. 

 

Under settings on PMS it does say the PMS is unreachable remotely - but I'm not trying to reach it remotely so that shouldn't matter.

 

As I understand the way the client/server functions, the PMS when signed in reports both external and internal IP of the PMS.

 

When the PS3 tries to contact the PMS, it does this via you signing in (done) and retrieving the internal IP of the PMS - so it shouldn't be doing anything with regards to the external ip. Is this correct?

 

Where to go from here? Suggestions?

 

Thanks

David

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Bump bc it’s on second page. No one has any ideas?

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(Moved to the correct forum "Plex Forums  → Plex Pass Members Only  → Plex for PlayStation")

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Hi dms12. I think you're running into a change we made to work around a PS3 issue. You've got this correct:

When the PS3 tries to contact the PMS, it does this via you signing in (done) and retrieving the internal IP of the PMS - so it shouldn't be doing anything with regards to the external ip. Is this correct?

The missing piece, the one that may be foiling you, is when we retrieve the internal PMS IPs we do some filtering on them. The returned IPs must have been published from a PMS with an external IP which matches the external IP of the request for the internal IPs. Basically it's a guess which intends to only return PMS IPs on the same network.

We have this in place for the PS3 because at launch we received reports of startup problems related to the PS3 attempting connections for too many internal IPs. Although fixing the issue the way we did is causing issues for other users.

We're gathering some data and may remove the filtering shortly.

Sorry for the troubles and thanks for your patience.

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Ok I understand that....but the PS3 and the PMS are both on the same internal network - thus both would return the same external IP - so I don't think it could be the filtering that's causing it - unless I'm not understanding the issue.

David

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Any other suggestions since I don’t think it’s your ip filtering causing the problem…