PMS cannot handle more than one server when adding managed users, on a mixed server OS network

[Film_n_Fotos]

Server Version#: Windows:1.19.4.2935, Linux 1.19.4.2935
Player Version#: Windows 1.12.1.1253, (plus Roku & LG TV)

I use two PMSs; one on my busy Windows 10 pro v1909 machine that serves mostly my local music catalog, and can also act as back-up video server. The other is on a Debian/Linux 10 box, kernel 4.19.0-9-amd64 (latest updates added every week) and is the main video server. I use the Plex client on my Win PC to change the PMS settings etc for both servers. Yesterday I decided to add some managed users so as to limit my children’s access to violent films and such, but as soon as I did so, the PMS on the Linux box disappeared and I could not access it again, not from the PC, nor the Roku client, nor the LG TV client - not even from the Debian box itself! When I tried to log into Plex on the Linux box, it at first told me that the PMS was unauthorized, and then gave me access to the Windows PMS. I could only restore normal workings by deleting the managed user and rebooting the Debian server.

I experimented again today, and exactly the same thing occurred - when creating a managed user, the Linux PMS was immediately kicked out as unauthorized.

Hope this can be fixed soon, as it would be nice to be able to control the children’s access as they are getting older and more inquisitive.

[drzoidberg33]

Are both instances of PMS logged in with the same user?

I have many different installs of PMS running on various devices around the house and they all work fine with my managed users.

[Film_n_Fotos]

Thanks for the quick reply, and yes, both PMSs were logged in as the same user (to be honest, I thought they had to be logged in with the main Plex Pass account to be able to access all that it entails). I will try creating a new user and experimenting that way, thank you for the tip.

[Film_n_Fotos]

@Drzoidberg33: well I tried, but I can’t get it to work. After creating a new user while logged into one PMS (whether the user is managed or not), then the second of my PMS is kicked out as unauthorized. If I reboot that PMS box, and log into Plex, then it becomes the authorized machine, kicking the other PMS box off. I can only see both PMSs if I delete all users other than the admin, and then restart the PMSs

As you have obviously managed to do what I am attempting, I assume that I have done something in my setup to cause my problems, so is there a step-by-step guide on setting up multiple PMSs anywhere? Thanks.