PMS do not sees my USB Tuner

General Discussions Plex Features
1

Hi, I am trying to get a USB tuner, Mygica D689 DMB-TH to work with PMS on a Raspberry Pi 3 with no luck, PMS webUI does not show the tuner.

$ lsusb
Bus 001 Device 004: ID 0572:d811 Conexant Systems (Rockwell), Inc.

$ dmesg | grep dvb
[ 4.170088] dvb-usb: found a ‘Mygica D689 DMB-TH’ in warm state.
[ 4.542938] dvb-usb: will pass the complete MPEG2 transport stream to the software demuxer.
[ 4.847887] dvb-usb: schedule remote query interval to 100 msecs.
[ 4.847974] dvb-usb: Mygica D689 DMB-TH successfully initialized and connected.
[ 4.848129] usbcore: registered new interface driver dvb_usb_cxusb

$ uname -a
Linux rpi-plex-001 4.9.59-v7+ #1047 SMP Sun Oct 29 12:19:23 GMT 2017 armv7l GNU/Linux

Plex version
Version 1.11.0.4666 (Beta channel)

Plex Tuner Service.log
INFO - * dvb_device_factory_t::get_device_list. Id dvb#v4l#0#/sys/devices/platform/soc/3f980000.usb/usb1/1-1/1-1.5, Name US
B Stick, Standards 1

Am sure the tuner works, added plex to video group, and run dvbtune as user plex:
$ sudo -H -u plex bash -c ‘dvbtune -f 626000’
Using DVB card “AltoBeam ATBM8830/8831 DMB-TH”
tuning DVB-T (in United Kingdom) to 626000000 Hz
polling…
Getting frontend event
FE_STATUS:
polling…
Getting frontend event
FE_STATUS: FE_HAS_SIGNAL FE_HAS_LOCK FE_HAS_CARRIER FE_HAS_VITERBI FE_HAS_SYNC
Event: Frequency: 636600000
SymbolRate: 0
FEC_inner: 9

Bit error rate: 0
Signal strength: 54976
SNR: 0
FE_STATUS: FE_HAS_SIGNAL FE_HAS_LOCK FE_HAS_CARRIER FE_HAS_VITERBI FE_HAS_SYNC

Any suggestion? Thanks in advance.

2

https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/

https://forums.plex.tv/discussion/281598/plex-community-tuner-testing#latest

3

Hi @ChrisAWallace,

Thanks for your quick reply, yes I gone thru most of the post in the forum, I understand the “Plex Community Tuner Testing questionnaire”, filled that in and thanks @kinoCharlino drop me a message about :
“Your Plex account has been enabled for unsupported tuners access. There’s currently no special UI for this. As you scan for new tuners, you’ll noticed models that previously would not be deleted (detected) are now listed and available to try.”

Maybe I misunderstood? so only supported would be listed with the testing program?

Thanks.

4

*** Nevermind *** Sorry, I now see you already have plex added to video group.

make sure your user is a member of the “video” group on your Raspberry pi. This is needed in order for that user to have permission to access tuners.

paul@UBUNTU-SERVER:~$ id plex
uid=116(plex) gid=125(plex) groups=125(plex),44(video)