PMS for Synology - problem fetching metadata, plus Match function doesn't work

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.15.4.993
Player Version#: 3.97.4

Hi,
Since I updated the PMS on my Synology NAS it stopped fetching meta-data. Also, when I manually do a “Match” it doesn’t come up with any results, even when I try to change the agents (and I can find the movie on that agent’s database).

Thanks,

Sefi.

3

Hi,

Thanks for the prompt response.

No problem with structure of the files. It worked fine till this PMS version. Also, when I try to MATCH manually it identifies all parameters well just never seems to get access to the servers out there. Same failed search when I try it with already properly matched movies (matched using previous PMS version).

Restarted my router (Synology NAS with PMS as well as PC where I run the Plex Web are connected to the router using GbE), although everything else works fine with it.

I also tried to stop the PMS service on the NAS and the restart it. To no avail.

I erased the previous version of PMS so I couldn’t try to roll back PMS.

Nothing helped.

4

I’ve had this problem with my Plex docker since updating to 1.15.4.993, as have others. the .994 update did nothing to fix it.

See here: No metadata after updating

5

Now my Windows apps cannot communicate (cannot find the server) with PMS (Synology 1.15.4.994-107756f7e-x86) , though Android is still working. Tried it from various PCs on my wired network.
What’s going on? How do I roll back PMS?

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.