SteveFP
February 14, 2022, 11:28pm
1
Hello all,
I recently moved to a new home and when I login to my Plex server its now telling me I am connecting indirectly. The PMS is on my Synology DS718 NAS, and the IP of the NAS has changed. How can I directly connect to my PMS without the indirect issue?
Thanks,
Steve
tom80H
February 14, 2022, 11:33pm
2
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details, incl. how to pin down what might be causing this issue in your particular environment/setup
When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much.
First off… there’s a dedicated support article on troubleshooting your remote access . I strongly recommend you have a look at that.
Find below some additional remarks on how to troubleshoot your remote access setup.
Review your internet access / remote access configuration
It’s good practice to review if Plex gets the correct public IP address…
system
Closed
May 15, 2022, 11:34pm
3
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