PMS setup wizard broken?

Plex Media Server
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Server Version#:plexmediaserver-1.40.4.8679-424562606.x86_64
Player Version#:

After migrating to a new server, I found it impossible to restore my backup of PMS settings (server would abort and coredump after restoring the server data folder), so I decided to forget the existing settings and start again. However the setup wizard has a big Plex Pass poster that prevents me from doing anything and cannot be skipped (clicking the ‘X’ button does nothing). Unless Plex has decided to no longer offer a free version and force people to pay, this looks like a serious bug.

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Known problem: Dialog window "Pass Plex" not closed

Looks like it started with 1.40.4.8679. As a workaround, you might try installing an earlier release, then updating to the current release.

See Linux Tips: Backup, Restore, or Clone your PMS installation.

Or if you’re moving from a different platform: Migration from another OS to Linux.

5

@poc_usb.ve

A couple of workarounds to try. These worked on my Synology NAS, which runs Linux.

User Credential Reset Utility

If you’re familiar with the Linux command line, you can use the utility to claim the server.

  1. Download the current version from GitHub.
  2. Run the script (as root). It will ask you obtain a code from plex.tv/claim, then use it to claim the server.

You should then be able to login and configure the server.

It should stop/start Plex Media Server for you. If it cannot, it will let you know and you can stop/start manually.

Close/re-open the browser window

  1. Close the browser window with the Plex Pass pop-up.
  2. Point an incognito/private browser window, and using http, at the IP address of the Plex server. For example, if the address is 10.1.2.3, use http://10.1.2.3:32400/web.
  3. Select your account icon in the upper right corner and choose Log In.
  4. Login to your Plex account.
  5. Choose the Gear icon to bring up Settings.
  6. You should see the server listed on the left, below the settings for your account and Plex Web.
  7. Go to the General section for your account.
  8. You should be able to claim the server.
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Unfortunately the Download page only offers the most recent version, so installing an earlier one isn’t feasible.

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See the workarounds I just posted.

We were typing at the same time. :slight_smile:

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Thanks, I’ve managed to fix it. Turns out the problem was my own fault. In setting up the new system I completely forgot to configure the hostname. Once I did that, it basically worked. A rookie mistake, and I have more than 40 years experience with UNIX and Linux.

I’ll take note of your recommendations just in case, so thanks again.

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