Hi all,
I am not sure what’s happening but periodically the PMS stops running. I am using the Synology DS218+ running DSM 7.1.1-42962 Update 6 and using PMS 1.32.4.7195-7000. I do have a copy of the logs but I’m not sure which one to look at specifically to find issues. Is there anyone else having this issue in the last week or so?
If you have a downloaded ZIP file which was captured immediately after restarting, please share that file.
It’ll let us see why it went down and what happened on restart.
There are a lot of logs…are there specific ones you need to see?
Plex Media Server.log (220.6 KB)
Here is one of the many that I have… some are about fan art, etc. I also took out my login information just for privacy stuff.
The NAS will only show the LAN light. When I login to the NAS it takes a minute but it will fire up all the other lights then. The PMS is stopped and I have to manually restart it. Not sure why this is happening.
I really need to see the previous instance PlexMediaServer.*.log files
(which are contained in the ZIP by default)
Plex Media Server.log only shows me the current ‘running’ activity.
(PMS logs roll over → .1 → .2 → .3 → .4 → .5 → removed) as PMS runs.
With this scheme, we can see approximately the last 20 minutes of activity.
Plex Media Server.2.zip (3.5 MB)
Hopefully these will help. These should be from the timeline when the server started having issues.
You have a pathname typo in your preplay video
Jun 26, 2023 23:42:24.913 [139941296167736] ERROR - [Req#b576/Transcode/rov6svdfv8cskaul6bfgwj3t/77fcf642-5142-45bb-834f-fff17993d53d] volume1/Plex/CinemaPlex.mp4: No such file or directory
Jun 26, 2023 23:42:24.914 [139941403335480] DEBUG - Jobs: '/volume1/@appstore/PlexMediaServer/Plex Transcoder' exit code for process 22983 is 1 (failure)
Jun 26, 2023 23:42:24.915 [139941312703288] DEBUG - Streaming Resource: Terminating session 0x7f46a25bead8:gznh4sl7ftkpvhd0k729fh2w which is using 3103kbps of WAN bandwidth. Used is now 0kbps
Jun 26, 2023 23:42:24.915 [139941312703288] DEBUG - Streaming Resource: Terminating session 0x7f46a25bead8:gznh4sl7ftkpvhd0k729fh2w which is using transcoder slot. Used slots is now 0
I do see an ungraceful exit in there but not sure if it’s the bad pathname or something else at this point.
Ok, I do see I was missing “/” before Volume 1 for CinemaPlex and the Stranger Things pre-roll. I’m not sure if that would be causing this issue, but hey anything is worth a shot. These pre-rolls worked regardless of that “/”. Thank you for taking a look and hoping maybe something else will turn up.
I’ll keep looking but if the code reports “No such file or directory”
That’s a hard linux FAIL / NO-GO.
The playback might have run but not that preview.
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