PMS transcoding bug on version above 1.14

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Hi, I’m running my PMS on windows and currently using 1.14 version. Anytime I tried to upgrade to a newer version, I get tons of [transcoder] error in my console and any live tv feed is unwatchable.

I was decided to keep the 1.14 version that is working, but I just received a email telling me that if I still wanna use the guide for live tv I have to switch to 1.16. :rage:

Anyone else have the same issue??
Any help form Plex tech please!!??
Thanks!

2

you will need to post a lot more info if you want some help;

pms version
client version and device
what kind of server hardware (os/cpu/ram)
and plex devs will want a server log from when the errors happen (DEBUG, NOT VERBOSE)

3

Oh sorry I’m not really used to post tproblems here.

Os : Windows 10
CPU: I5-6500 @ 3.20Ghz
Ram: 8 GB

PMS version : 1.16.1.1246
Client version : Web 3.95.2
Devices used: Nvidia Shield TV, Web

So Whenever I want to watch Live TV, my feed gets pixelized and in the console I get this kind of error.

Jun 21, 2019 09:57:23.381 [20972] Erreur — [Transcoder] [mpeg2video @ 020f4800] Invalid frame dimensions 0x0.
Jun 21, 2019 09:57:23.752 [21068] Erreur — [Transcoder] [mpeg2video @ 02cccac0] ac-tex damaged at 36 19
Jun 21, 2019 09:57:29.395 [24728] Erreur — [Transcoder] [mpeg2video @ 02cccac0] Warning MVs not available

Before I was using PMS version 1.14.1.5488 and everything was working fine.
I’m including the log zip

Thanks
Plex Media Server Logs_2019-06-21_09-50-43.zip (1.9 MB)

4

I’ve made some tests.
Whenever I watch it on the web client these errors comes out, if I watch it on my Nvidia Shield TV I get some pixels but no errors until I set the quality to something else than original.

Thanks for your help

5

I think I might have solved the problem.

I deleted the certificate.p12 file in the cache folder, restated the pms and now everything seems to be working just fine.

I’ll do another post if it’s not the case.

Thanks!

6

Nevermind what I said earlier…:rage:

It still doing the same errors when it needs to transcode.

7

With the latest version 1.16.3 everything’s fine!!!

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