Plex Preroll has mysteriously quit working. No attempts on my end to get them reworking again have been successful. [image] Server Version#: Version 1.23.4.4712 Player Version#: Plex Media Server Logs_2021-06-29_17-20-16.zip (2.6 MB)

@Volts Please downgrade your PMS to PMS 1.23.3.4706. You can see it yourself.

Yes on windows there are playback issues of 4K HDR files… they do (practically for intents and purposes) not tone map whereas on Linux they do. Thus a need for 1080p copies in Windows, but not in Linux.

Ahh ok, I keep a copy of both and Plex normally is very good at only playing the 1080p version for remote users

This sucks has there been any feedback from Plex as to why its not working and if it will work again? People spend time and sometimes money making these things and they just stop supporting it?

That worked for me. Many thanks for the suggestion :slight_smile:

Please check out the new beta release for PMS (Playback) Pre-rolls wouldn’t play unless cinema trailers were enabled (#12819)

Prerolls stopped working for me as soon as I upgraded to Plex Pass 2 weeks ago. I found the situation hilarious because I paid Plex to mess up my setup lol. This thread has been enlightening, will try to downgrade PMS and see if it works.

Thank you, I can confirm that my Pre-rolls are now working without trailers enabled on PMS 1.24.0.4897 beta. I appreciate Plex taking time to resolve the issue without client action required because the people on my server are not of a technical nature and I use the Pre-roll for various family “anno…

Just wanted to confirm as well that the beta release has fixed the preroll issue! Thanks for the quick turnaround guys!

I can confirm Plex Media Server 1.24.0.4897 works fine. Plex fix the pre-rolls issue. Now you can upgrade your Plex server to latest version. Thank you PLEX :slightly_smiling_face: Happy days guys :slightly_smiling_face:

Prerolls Quit Working

Plex Media Server

Can0nTV August 7, 2021, 1:13pm 87

its fixed in the latest release

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Pre Roll no longer working Version 1.23.4.4712 General Discussions	35	1462	August 9, 2021
Pre-Rolls Broken Plex Media Server server-windows , server-linux	20	772	August 4, 2021
Force Pre-Roll General Discussions	36	979	January 29, 2019
Is Preroll & Remote Access working with PMS 1.23.4.4805? General Discussions server-windows	18	455	August 4, 2021
Pre-Roll Video (Force request) General Discussions	99	3732	June 24, 2019

Prerolls Quit Working

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