Prerolls Quit Working

[riddl3r]

Prerolls stopped working for me as soon as I upgraded to Plex Pass 2 weeks ago. I found the situation hilarious because I paid Plex to mess up my setup lol.

This thread has been enlightening, will try to downgrade PMS and see if it works.

[KMiller8821]

Thank you, I can confirm that my Pre-rolls are now working without trailers enabled on PMS 1.24.0.4897 beta. I appreciate Plex taking time to resolve the issue without client action required because the people on my server are not of a technical nature and I use the Pre-roll for various family “announcements”. I’ve also spent more time than I care to mention creating customized “theater intros” in After Effects, Premiere and Pinnacle Studios.

[riddl3r]

Just wanted to confirm as well that the beta release has fixed the preroll issue!
Thanks for the quick turnaround guys!

[Anuruddha]

I can confirm Plex Media Server 1.24.0.4897 works fine. Plex fix the pre-rolls issue. Now you can upgrade your Plex server to latest version. Thank you PLEX Happy days guys

[rtmax]

Every time Plex sends out an update they always break something or other.

[Can0nTV]

its fixed in the latest release

Plex Media Server

Plex Media Server 1.24.0.4897 is now available to Plex Pass users in the Beta update channel. NOTE: After installing this version if you decide to downgrade to a release prior to 1.24.0 it will require a media analysis to be run on all existing video items. This will happen automatically but you may notice some additional load on the server during your scheduled tasks window. This is only applicable if you downgrade, just installing this version will not trigger this. NEW: (API) Language and…

[scarbrtj]

Thank you Plex @OttoKerner et al for fixing this so quickly. It is appreciated.

[alexroumeli_gmail_com]

for anyone that still encounters issues with the pre rolls.

I had mine with the relative path and they work until two weeks ago.
Changing the path to the absolute will fix the problem.

ex. from “my_directory\prerolls\preroll.mp4” to “C:\my_directory\prerolls\preroll.mp4”

Hope this helps.

[LaZiOPLEX]

Just updated plex server yesterday (2021-08-23) and prerolls are now playing again. Thank you Plex team.

[christr77]

Pre-rolls still aren’t working when the client has a movie it will transcode.

[andcbii]

Hello, does anyone know if it’s possible to play pre-roll videos on just one client? I have a theater room where i would like to play an atmos pre-roll video, but i don’t need this to be played for every client.

[HarryBalzitch]

I’m experiencing the same issue on server version 1.25.0.5282. This thread helped me discover that if I set the “Cinema trailers to play before movies” setting to “None” the prerolls work flawlessly (sans the trailers of course). If I set it to 1 or above the trailers play (albeit not very well - it always plays the same trailer and not a random trailer from the same genre like it used to) but the prerolls almost always get skipped.

I honestly wish they would implement the ability to control the trailers and the prerolls separately.

[AmazingRando24]

Is this fudged again? Prerolls crash my Firestick users when attempting to watch a movie.

Roku users, it works fine.