Problem with Aspect Ratio

So I have a TV series that is supposed to be "full screen" that plays fine on all other Plex platforms and in VLC (Mac), but is getting a bit stretched on the Xbone. Not stretched all the way to widescreen, but maybe about 25% of that difference.

 

Codec Info:

 

Codec: H264 - MPEG-4 AVC (part 10) (avc1)

Resolution: 1280x720

Decoded Format: Planer 4:2:0 YUV

 

It's not an issue with zoom on either the TV or Xbone as every other "full screen" video plays just find.

 

Any help would be greatly appreciated.

So I have a TV series that is supposed to be "full screen" that plays fine on all other Plex platforms and in VLC (Mac), but is getting a bit stretched on the Xbone. Not stretched all the way to widescreen, but maybe about 25% of that difference.

Codec Info:

Codec: H264 - MPEG-4 AVC (part 10) (avc1)

Resolution: 1280x720

Decoded Format: Planer 4:2:0 YUV

It's not an issue with zoom on either the TV or Xbone as every other "full screen" video plays just find.

Any help would be greatly appreciated.

I'm sorry you're experiencing this... Would it be possible for you to create a sample video (like the first minute) so that I can investigate? If it turns out to be a Microsoft issue, I can then pass that along to them...

Thanks in advance

Ian 

Sent you a PM.

Thanks, I'll look into this as soon as possible.

Ian

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