Problem with my Plex Media Server on a Qnap

Server Version#: 1.24.5.5173
Player Version#:

I’ve got a problem with booting my Plex Media Server from a Qnap NAS. It works fine, but suddenly when you boot the program it takes to a error screen:

"The connection has been restarted

The connection to the server was restarted while the page was loading.

The site might be temporarily unavailable or too busy. Please try again in a few moments.
If you can't load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox has permission to access the web."

I don’t know what to do… any idea?

@Gunner069

Need to know more.

  1. QNAP model
  2. QNAP QTS version
  3. Log files if you can grab them quickly

Qnap model: TS-251D
QTS version: 5.0.0.1853
Log files from plex media server?

Plex Media Server Logs_2021-11-16_19-44-51.zip (3.9 MB)

That’s what you need?

Thank you.

that’s what I need :slight_smile:

most obvious:

Nov 16, 2021 17:57:28.826 [0x7ffb21a99b38] DEBUG - Completed: [192.168.1.39:63230] 200 GET /status/sessions (3 live) TLS GZIP 0ms 478 bytes (pipelined: 20)
Nov 16, 2021 17:57:34.929 [0x7ffb21a99b38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63309 rejected because secure connections are required
Nov 16, 2021 17:57:34.930 [0x7ffb21abcb38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63310 rejected because secure connections are required
Nov 16, 2021 17:57:34.930 [0x7ffb21a99b38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63311 rejected because secure connections are required
Nov 16, 2021 17:57:34.931 [0x7ffb21a99b38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63312 rejected because secure connections are required
Nov 16, 2021 17:57:34.931 [0x7ffb21a99b38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63313 rejected because secure connections are required
Nov 16, 2021 17:57:34.932 [0x7ffb21abcb38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63314 rejected because secure connections are required
Nov 16, 2021 17:57:34.932 [0x7ffb21abcb38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63315 rejected because secure connections are required
Nov 16, 2021 17:57:34.933 [0x7ffb21abcb38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63316 rejected because secure connections are required
Nov 16, 2021 17:57:34.933 [0x7ffb21abcb38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63317 rejected because secure connections are required
Nov 16, 2021 17:57:34.934 [0x7ffb21abcb38] DEBUG - Request: plaintext connection from [::ffff:192.168.1.39]:63318 rejected because secure connections are required
Nov 16, 2021 17:57:38.464 [0x7ffb204e8b38] DEBUG - Request: [192.168.1.39:63230 (Subnet)] GET /:/timeline?ratingKey=7439&key=%2Flibrary%2Fmetadata%2F7439&playbackTime=0&playQueueItemID=1365&state=paused&hasMDE=1&time=91000
  1. You have IPv6 enabled in Settings - Server - Network but your LAN is IPv4 – Turn that off

  2. You have secure connection set to Required. Might want to mitigate that for that LAN device or, as recommended, set to “Preferred”

How about we start there?

1 Like

Thanks a lot!!! It works perfectly. Merci!

1 Like

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.