Hey I have problem with a video quality. I have videos in 1080p and plex automatically converts them to 720p. Do you know how to do that so that I can automatically watch my videos in original quality? Thank you for your help [image] [image]

Check the video quality settings of the applicable player / Plex client.

Thank you but, I have already done it but I can’t choose the original quality

I can’t choose the original quality (1080P) [image]

While streaming from this device… can you please check some of the technical details in the Now Playing section of your server’s dashboard? Does the stream show as Local, Remote or Indirect? Indirect connections are limited to 1 Mbps (2 Mbps for Plex Pass members). If your stream goes into that c…

[image] tom80H: While streaming from this device… can you please check some of the technical details in the Now Playing section of your server’s dashboard? Does the stream show as Local , Remote or Indirect ? Indirect connections are limited to 1 Mbps (2 Mbps for Plex Pass members). If your st…

There’s probably two issues (assuming you’re actually streaming to a device inside your home network). Your home network seems to be segmented. That means there’s different independent network inside your home network. This can happen if you have multiple routers or access points and each of the…

[image] tom80H: There’s probably two issues (assuming you’re actually streaming to a device inside your home network). Your home network seems to be segmented. That means there’s different independent network inside your home network. This can happen if you have multiple routers or access poi…

Then #2 should get us to pin down what’s wrong with your remote access setup.

[image] tom80H: The Basic Okay, what should I do please?

Let’s start with reading this guide and review your remote access settings and setup. [image] The Basics of Remote Access Troubleshooting Tips, Tricks & How-Tos When it comes to remote access, there’s a lot of different factors which can impact your setup. Som…

Problem with video quality

Plex Players

tom80H May 28, 2022, 7:53am 20

I had shared a link about troubleshooting remote access issues and you mentioned you had already been through that. My question was about the specific outcome / findings of those checks.

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Problem with video quality

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