Hi, just wonder if someone can help me with this matter.
When I play my video at my Mac mini (in the Plex App) it looks fine but when I stream it to my smart TV (Plex App) it looks really bad.
I sat the “Plex Web Quality” to Maximum, also tried 12 Mbps - 1080p but nothing work?
The Plex Web quality settings have nothing to do with how media is streamed to your smart tv (unless you’re using a browser on your smart tv to connect to Plex… which would be a horrible idea).
You should be able to review/change the playback quality settings on the smart tv‘s Plex app. Alternatively it’ll be helpful if you can check out the „now playing“ section of the server dashboard while streaming from your tv. This should show if the stream is considered local, remote or indirect (e.g. if there’s a glitch in your network setup) or if/what tracks are being transcoded (e.g. due to the streaming quality settings or incompatible codecs not supported by the tv)
Thanks for the answer but it not helped me. See this screenshots…
The “Now Playing” looks fine…
Whatever I choose here it goes back to convert to 320p automatically???
Just a screenshot of the Technical Details.
There is no other settings I can do in the TV app what I can see? and the quality looks ok from the computer as you see on the first screenshot?
This is helping very much.
The indirect means your server/tv are considering this to be a remote stream. This can happen if your devices are in different subnets inside your home network – there’s additional restrictions in the game when it comes to remote connections (e.g. server side → Settings > [Server Name] > Remote Access > Internet upload speed or Limit remote video quality; client side: Settings > ... > Internet Streaming Video Quality).
To make things worse… if your remote access setup isn’t configured properly, this results in the said indirect connection. This means your client and server cannot connect directly (duh) but are instead communicating through a relay server of Plex. Those relay connections are limited to 1 Mbps (2 Mbps for Plex Pass members). That limitation seems to be the final brick in your wall of back quality.
As for troubleshooting… 1st priority should be to figure out (and fix) why the client/server consider that connection to be remote in the first place.
As I’ve mentioned – this can happen if they’re in different subnets (e.g. if you have different routers / access points that establish their own subnet instead of extending the main home network).
Hi, ok thanks for all your help. I guess I will not be able to figure this out. I thought PLEX would be easy to install but it was not - not for me anyway.
2 Questions.
re #1: yes
re #2: not sure what you mean – are you looking for some guide?
Yes some guide that can solve the problem. I am not really sure what I am looking for so better to ask.
It says “There is not enough bandwidth to play this item” as you can see on the image above under Technical Details, but still I have 175 Mbps…
so this must be why - I have like 3 meters between the TV and my Mac mini.
It’ll be tough to find a guide that addresses your specific home network.
Your issue seems to be that the server and clients are in different subnets. Some examples why this can happen:
You have segmented your home network on purpose (e.g. because you don’t want your TV to have access to the home network)
There’s an option for Plex Pass members to tell Plex that certain other subnets / networks are to be considered part of the local network. Example: If your server is in 192.168.0.x and your client is in 192.168.1.x, you can add 192.168.1.0/24 to Settings > [Server Name] > Network > LAN Networks – this tells Plex that all local IP addresses in 192.168.1.0-192.168.1.255 are part of of the local network)
You have accidentally segmented your home network (e.g. by adding some active components like a WLAN access point or 2nd router which establish their own network inside your home network.
Check if you can disable the DHCP server of those components or set them into Bridge Mode – this way they will ask your router for local IP addresses inside your home network instead of creating an own network
Some VPN software tells your server it’s part of another network, so Plex considers your home network to be a different network.
You could establish an exception for Plex not to use the VPN and clean up potential leftovers.
Generally, network setups can be more troublesome than modern routers make them to seem – at least when you start dealing with stuff that’s going beyond the surface options.
If your server or client is running through a VPN then this would be your problem since most VPNs will route all traffic through the VPN going out the internet hence a remote connection. Check you VPN client to see if you can specify a subnet that is designated as local and not routed through the VPN.
Just out of curiosity, why do you have the VPN on in the first place?
I believe your issue is the preferred interface, change to any and use a Split Tunnel Vpn with app exceptions that supports your OS
The guy likes security would be my answer Alucard1
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