Problems playing 720x576 content

Plex Players Gaming Consoles
1

I’m having an issue whereby content with a frame height of 576 and a width of 720 is being catagorised as 576p but is not being displayed in a widescreen aspect ratio. It plays fine in the browser and on the Windows Phone 8.1 app, but has the issue on Xbox One and in the Win 10 Plex app (on PC).

File details are:

Title Original
Duration 5:04
Width 720
Video Resolution 576p
Video Profile simple
Video Frame Rate PAL
Height 576
Container AVI
Bitrate 1245 kbps
Aspect Ratio 1.78

Part
Size 45.16 MB
Duration 5:04
Video Profile simple
Container AVI
File 26 - Treasure Hunt.avi

Video
Duration 5:04
Width 720
Height 576
Bitrate 1104 kbps
Scan Type progressive
Qpel 0
Profile sp
Pixel Format yuv420p
Level 0.1
Gmc 0
Frame Rate 25.000 fps
Codec MPEG4
Chroma Subsampling 4:2:0
Bvop 0
Bit Depth 8

Audio
Duration 5:04
Bitrate 128 kbps
Codec MP3
Stream Identifier 1
Sampling Rate 48000 Hz
Channels Stereo
Bitrate Mode CBR
Audio Channel Layout stereo

Any ideas?

2

From the Win10 app, can you please post the data that you see when you press the Media Info button (after a right click on the Movie page)? You can use the Copy as XML button in the popup.

3

Here you go.

<Video ratingKey="19284" key="/library/metadata/19284" parentRatingKey="19258" grandparentRatingKey="19150" guid="com.plexapp.agents.thetvdb://79222/1/26?lang=en" librarySectionID="2" type="episode" title="Snow" grandparentKey="/library/metadata/19150" parentKey="/library/metadata/19258" grandparentTitle="Peppa Pig" contentRating="TV-G" summary="It is snowing today. Peppa and George must wear their hats and scarves and gloves. They have lots of fun playing in the snow, making footprints and throwing snowballs. Then they build a snowman, complete with hat and scarf and gloves. " index="26" parentIndex="1" rating="6.4" year="2004" thumb="/library/metadata/19284/thumb/1442006954" art="/library/metadata/19150/art/1442006960" parentThumb="/library/metadata/19258/thumb/1442006959" grandparentThumb="/library/metadata/19150/thumb/1442006960" grandparentArt="/library/metadata/19150/art/1442006960" grandparentTheme="/library/metadata/19150/theme/1442006960" duration="304240" originallyAvailableAt="2004-06-29" addedAt="1442006869" updatedAt="1442006954" chapterSource=""> <Media videoResolution="576" id="17921" duration="304240" bitrate="1245" width="720" height="576" aspectRatio="1.78" audioChannels="2" audioCodec="mp3" videoCodec="mpeg4" container="avi" videoFrameRate="PAL" videoProfile="simple" title="Original"> <Part accessible="1" exists="1" id="17952" key="/library/parts/17952/file.avi" duration="304240" file="D:\video\TV Shows\Peppa Pig\Series 1\26 - Treasure Hunt.avi" size="47354286" container="avi" videoProfile="simple"> <Stream id="21674" streamType="1" codec="mpeg4" index="0" bitrate="1104" bitDepth="8" bvop="0" chromaSubsampling="4:2:0" codecID="DIVX" duration="304200" frameRate="25.000" gmc="0" height="576" level="1" pixelFormat="yuv420p" profile="sp" qpel="0" scanType="progressive" width="720" /> <Stream id="21675" streamType="2" selected="1" codec="mp3" index="1" channels="2" bitrate="128" audioChannelLayout="stereo" bitrateMode="cbr" codecID="55" duration="304128" samplingRate="48000" streamIdentifier="1" /> </Part> </Media> </Video>

-jmckee edited to add code tags

4

Any ideas?