[mod edit: AI slop removed because it contained factual errors, hallucinations, and false conclusions]
If the PS5 were connecting via Plex Relay (the “cloud” you refer to), the connection would show as “Indirect,” not remote.
If it is showing as a remote connection, it likely means that the client is unable to resolve the server’s private *.plex.direct DNS name and is falling back to the public one. This most often occurs due to DNS rebinding protection which is utilized by some routers to prevent DNS from returning a private IP address for DNS lookups.
There’s some additional information here:
https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/#toc-4
The general advice in these situations is to either create an exception on your DNS server for *.plex.direct (if you control the DNS server and it supports it). Or ensure your clients use a non-problematic public DNS server such as CloudFlare’s (1.1.1.1 or 1.0.0.1).
(Also, there’s no need to redact any part of your private IP addresses.)
You can find the connection information your server has published by navigating here in a browser (if using Safari you’ll need to have developer tools enabled):
https://plex.tv/api/resources?includeIPv6=1&includeHttps=1&includeRelay=1&X-Plex-Token=your_token
You can find ‘your_token’ using the information in this article:
https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/#toc-0
thanks for the response. i ran:
Thanks for responding.
I had actually contacted Verizon Fios in meantime also and this is what worked:
In PS5:
Set DNS to Manual
Set Primary DNS: 8.8.8.8
Set Primary DNS: 1.1.1.1
In mac mini:
Go to System Settings –> Network –> open the Wi-FI Network –> Details –> change DNS: 8.8.8.8
On Verizon Fios Router page: https://192.168.1.1/:
Go to Advanced –> Network Settings –> DNS Server –> uncheck “Enable DNS Rebind Protection”
Now PS5 Plex app shows the server as “Nearby” & media plays fine + shows up on Plex Dashboard on the mac mini.
Good deal.
For what it’s worth, Plex seems to be de-emphasizing the use of GDM, at least on networks with a large number of devices which support SSDP. They now rely primarily upon the registration information which is published to their servers (visible via the link above).
As the network engineer bemoaned, it’s always DNS.