QNAP TVS-x7XT - Plex “Looking for servers…”

Plex Media Server NAS & Devices
1

SPECS:
Unit: TVS-x72XT
IP: 169.254.241.194 / 255.255.0.0
Plex Version: 1.18.8.2527-740d4c206-x86_64 (Downloaded .qpkg from Plex, installed manually in AppCenter)

It seems I just can’t solve it, I spend a lot of hours and tried several solutions I found on the web on different forums.
Restarted NAS, router, installed up few times tried different versions. This is the problem I’m constantly getting:

Screenshot 2020-03-22 at 20.00.58
Screenshot 2020-03-22 at 20.00.58842×594 106 KB

I even created a second Plex Account and used it for the PMS login to be sure that nothing is wrong with my primary account but it didn’t help.

I tried this as well: How To Linux, Mac · ukdtom/ClaimIt Wiki · GitHub

Got the following errors:

Screenshot 2020-03-22 at 12.58.24
Screenshot 2020-03-22 at 12.58.24924×138 43.3 KB
Screenshot 2020-03-22 at 12.57.34

Please help I don’t know what else to do.

2

What IP address did you enter, when running ClaimIt on the QNAP?

3

Thank you for your answer. I used this one “IP: 169.254.241.194”.
Then I got this error:
" The IP address entered is not in Private Address Space
Either ‘127.0.0.1’ or an address in private address space is needed to claim a server"

4

Well, type 127.0.0.1 when asked

And just FYI, an address of 169.254.241.194 indicates, that your IP Net is a bad one, since it indicates that the device can’t reach the internet!

Do you have a DHCP server in your net, and if so, is your QNAP setup to use that?

5

Did that as well. Got the following:

Screenshot 2020-03-22 at 21.04.15
Screenshot 2020-03-22 at 21.04.15908×296 290 KB

This is my connection to the QNAP

Screenshot 2020-03-22 at 21.05.37
Screenshot 2020-03-22 at 21.05.37953×525 67.4 KB

It does have an internet connection. I have access to Qnap interface

Screenshot 2020-03-22 at 21.09.08
Screenshot 2020-03-22 at 21.09.08995×503 90.1 KB

6

First of all, the screenshot you provided looks like a screenshot from a Mac?
(And not a Mac user)

And that indicates, that your DHCP server is NOT working, since there’s no default gateway nor DNS servers.

Also note, that the address starting with 169.254 is used by a device, when it can’t get an IP address from a DHCP server

7

And adding to self here:

Did you run ClaimIT on your workstation, or on your QNAP in an SSH session?

If you ran it on your workstation, then the IP you should enter is the address of your QNAP, in this case 169.254.7.76

8

In your screenshot, you’ve got your Thunderbolt interface selected; select Wi-Fi instead and see what its IP address is (and use that). That Thunderbolt interface doesn’t appear to be connected to a network and is therefore assigned link-local address, which will not be very useful here.

1 Like
9

Yes, I’m using Mac.

Any suggestion how to solve it? I will focus on that first.

I have run it on my workstation, tried every IP address I could find. Always the same output:

Screenshot 2020-03-22 at 21.25.53
Screenshot 2020-03-22 at 21.25.53972×312 114 KB

10

Open a terminal on your Mac, and type ifconfig

11

Thank you for you help.

This is my W-Fi IP address:

Screenshot 2020-03-22 at 21.29.54
Screenshot 2020-03-22 at 21.29.54835×599 83 KB

Did you mean that I should have tried using that for “Script to claim a Plex Media Server”? If you did this is my outcome:

Screenshot 2020-03-22 at 21.30.56
Screenshot 2020-03-22 at 21.30.56976×310 123 KB

12

This is outcome:

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
	options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
	inet 127.0.0.1 netmask 0xff000000 
	inet6 ::1 prefixlen 128 
	inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1 
	nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
en5: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
	ether ac:de:48:00:11:22 
	inet6 fe80::aede:48ff:fe00:1122%en5 prefixlen 64 scopeid 0x4 
	nd6 options=201<PERFORMNUD,DAD>
	media: autoselect (100baseTX <full-duplex>)
	status: active
ap1: flags=8802<BROADCAST,SIMPLEX,MULTICAST> mtu 1500
	options=400<CHANNEL_IO>
	ether aa:e9:fe:87:da:ba 
	media: autoselect
	status: inactive
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
	options=400<CHANNEL_IO>
	ether 88:e9:fe:87:da:ba 
	inet6 fe80::103b:923:373f:d73c%en0 prefixlen 64 secured scopeid 0x6 
	inet 192.168.0.17 netmask 0xffffff00 broadcast 192.168.0.255
	nd6 options=201<PERFORMNUD,DAD>
	media: autoselect
	status: active
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
	options=400<CHANNEL_IO>
	ether 0a:e9:fe:87:da:ba 
	media: autoselect
	status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
	options=400<CHANNEL_IO>
	ether f6:48:e6:5b:cb:cb 
	inet6 fe80::f448:e6ff:fe5b:cbcb%awdl0 prefixlen 64 scopeid 0x8 
	nd6 options=201<PERFORMNUD,DAD>
	media: autoselect
	status: active
llw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
	options=400<CHANNEL_IO>
	ether f6:48:e6:5b:cb:cb 
	inet6 fe80::f448:e6ff:fe5b:cbcb%llw0 prefixlen 64 scopeid 0x9 
	nd6 options=201<PERFORMNUD,DAD>
	media: autoselect
	status: active
en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
	options=460<TSO4,TSO6,CHANNEL_IO>
	ether 82:23:9f:24:c0:01 
	media: autoselect <full-duplex>
	status: active
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
	options=460<TSO4,TSO6,CHANNEL_IO>
	ether 82:23:9f:24:c0:00 
	media: autoselect <full-duplex>
	status: inactive
en3: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
	options=460<TSO4,TSO6,CHANNEL_IO>
	ether 82:23:9f:24:c0:05 
	media: autoselect <full-duplex>
	status: inactive
en4: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
	options=460<TSO4,TSO6,CHANNEL_IO>
	ether 82:23:9f:24:c0:04 
	media: autoselect <full-duplex>
	status: inactive
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
	options=63<RXCSUM,TXCSUM,TSO4,TSO6>
	ether 82:23:9f:24:c0:01 
	inet6 fe80::46d:ee90:521a:c987%bridge0 prefixlen 64 secured scopeid 0xe 
	inet 169.254.241.194 netmask 0xffff0000 broadcast 169.254.255.255
	Configuration:
		id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
		maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
		root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
		ipfilter disabled flags 0x2
	member: en1 flags=3<LEARNING,DISCOVER>
	        ifmaxaddr 0 port 10 priority 0 path cost 0
	member: en2 flags=3<LEARNING,DISCOVER>
	        ifmaxaddr 0 port 11 priority 0 path cost 0
	member: en3 flags=3<LEARNING,DISCOVER>
	        ifmaxaddr 0 port 12 priority 0 path cost 0
	member: en4 flags=3<LEARNING,DISCOVER>
	        ifmaxaddr 0 port 13 priority 0 path cost 0
	nd6 options=201<PERFORMNUD,DAD>
	media: autoselect
	status: active
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
	inet6 fe80::cf63:d816:9e10:c559%utun0 prefixlen 64 scopeid 0xf 
	nd6 options=201<PERFORMNUD,DAD>
utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
	inet6 fe80::3bea:372:8370:bf1b%utun1 prefixlen 64 scopeid 0x10 
	nd6 options=201<PERFORMNUD,DAD>```
13

Step 2: What’s the IP Address of your QNAP, and should be something starting with 192.168.0

14

Yes, but don’t include the period at the end:
192.168.0.17
Instead of:
192.168.0.17.

15

My QNAP IP address is 192.168.0.1

16

Are you 100% sure about that, since a .1 address normally is the router!

If you open a browser, and type http://192.168.0.1 does it open the QNAP QTS login page?

17

Tried without “.”. Got this:

Screenshot 2020-03-22 at 21.43.35
Screenshot 2020-03-22 at 21.43.35904×278 131 KB

18

It’s the IP of your QNAP you should enter, that might be 192.168.0.1???

Do not enter the address of your Mac!

1 Like
19

Sorry, I thought you were running a server on your Mac. Ignore my advice and follow @dane22’s.

1 Like
20

You are right it is the address of my router. Sorry about that. Let me google how I can find that address.