Question: Is Plex charging for the client app again?

General Discussions
1

I recently visited one of my family and they had an issue on a new LG Android tablet where it stated they must have a Plex Pass or pay $4.99 for the client. There was no way around it so they purchased the app.

Then another issue appeared stating "An error occurred trying to play a video, reboot PMS and the app (on several videos). It worked fine from an iPhone and the Roku device.

~Raptor

2

I don’t think there’s been a change when it comes to the charging approach:

  • as a non-Plex Pass user you need to unlock the mobile clients
  • this is a one-time activation per user, connected to the respective environment and app store account
    • you can use the same activation for multiple devices using the same account
    • activations don’t work across different platforms like iOS and Android
    • using different App Store accounts requires multiple activations
  • if the users have a Plex Pass of their own, no app activation is required
  • managed users within your Plex Home should benefit from your own Plex Pass (if I remember correctly)

Could you share some more details as for the model / OS version of the phone / version of the Plex client / version of the Plex Media Server…?

3

Thanks for the info, I remember when there used to be a charge for the clients in the old days but thought that changed many years ago.

The issue I spoke of is the one mentioned here:

Thanks Again!
~Raptor

4

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