Random movies s1001 (Network) error

Quick background, I am running my PMS off my Synology NAS 920+ Version 4.59.2

The setup had been working great, most movies, I have over 600 work perfect. But as of late, noticed this issue over the last month, finding more and more movies that don’t work. I ALWAYS getting a s1001 error on those certain videos. This movies have been untouched and had previously worked fine. I’ve checked for and done the quick fixes, I could find online and today started to look through my logs, but still not understanding why they wont play. The files play fine via Windows movie player, VLC, ect…but through plex s1001 error.

Can someone please help me figure out this issue? It wouldn’t bother me much, but its happened to some favorites and frequent watched movies that are now a no go.

Thanks in advanced.

in which Plex player?

Seems to be across the board, I’ve tried on my iPhone 12 plex app, this am been working on Chrome browser on the same network, last week was remote on OSX safari.

would you mind sharing your iOS logs and server logs after getting the error.

is it only movies? does it ever happen with TV episodes? Do you have a preroll set up?

Plex Media Server Logs_2021-07-21_11-58-13.zip (1.7 MB)

I have one TV series and they all seem to work fine. No other media in plex

On my iphone the movies that have that issue state “unavailable”

no screen roll

Can you please turn off verbose loggings save setting then reproduce again and get fresh logs. verbose adds too much stuff to log to see what is going on. ( basically adds more hay to the haystack i am looking for the needle in)

Plex Media Server Logs_2021-07-21_14-28-37.zip (1.3 MB)

I tried playing the files at 14:28:13 and 14:28:23

I did do an analyze on the videos that don’t play…and they just seem to constantly “circle”

I ended up grabbing the movies and completely redoing the files and now seem to work fine. Thanks guys

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