I’ve been using Plex on my mobile device for years now and haven’t had any major problems until a few weeks ago when I started having connection issues. I’ve been trying to troubleshoot this and fix the problem myself and I’m finding that the only way I can get a secure connection is when I’m connected to my WIFI. Even when I connect to another WIFI, it doesn’t work.
I went through the forums and it talks about going into advanced settings, setting IP’s, etc, but I’ve never touched any of the settings to begin with and didn’t want to start going through unnecessary rabbit holes.
I don’t see a way to send you screenshots, but what do you suggest I do?
I was hoping you’d have a simpler answer lol. Nothing has changed on my computer, router, IP or anything. I’m not a tech guy and the last thing I have time for is diving down rabbit holes, but I guess if this is my only option, I’ll have to dedicate some time to it and cross my fingers I don’t make anything worse.
I’ve been with you guys for a long time, so is there any chance I can set a time with you to remote in to my computer and check my router? Maybe my provider changed something that I wasn’t aware of and is only affecting my mobile connection? I work from home and can’t really afford any disruptions to my service and would hate to mess something up with my router. Other than that, I checked my settings and nothing has changed. My mobile used to work anywhere, but now it only works on my WIFI connection. That’s my only issue. Everything is fine on my TV’s and computers.
Oh ok…I thought you were part of Plex. I’d hate to spend hours on this just to find out that its something on the service provider end. Is there anyone you know that might be able to help me further?
It’s the exact same thing.
„Remote Access“ is what lets your mobile connect to your server while you’re outside your home network. If that’s not working (as per the status message in your server settings), your mobile cannot access your libraries.
As for why it’s not working… that’s the tricky part and I’m sorry to say it’ll require you accessing and checking out certain aspects of your router configuration.
