There is only one marketing email check-box, which I have checked.
Yesterday, I received a marketing email telling me all about the (really quite bad) movies that are available on the new (UK) Plex channel which I unsubscribed to a while ago.
Isn’t there a way to tailor that email to a user’s personal selection, or do I need to switch all marketing emails off?
When you say “unsubscribed” you mean you disabled the new VOD content in your Plex account, right? I’m just trying to differentiate language because part of what you’re referencing is unsubscribing to emails and newsletters
We disable online media sources
We subscribe or unsubscribe to email newsletters
The Newsletter preference under https://app.plex.tv/desktop#!/settings/account currently controls marketing-related emails in general. So, the newsletter or other communication sent by our marketing team about new features or similar.
If you go in to a particular client/player app and unpin a source/library from the sidebar, that simply removes display of that source/library for that particular app. It has absolutely zero effect on emails.
If you have disabled a particular media source from Plex for your account on the https://app.plex.tv/desktop#!/settings/online-media-sources page, then that should prevent you from receiving marketing communication about that specific media source. So, it should prevent an email such as the one sent on Thursday, which was purely related to our new “Movies & TV” streaming service. It would not prevent a newsletter where the service was simply one of the many things mentioned in the different info blocks.
If you’re saying that you had disabled the streaming source for your account (not an app) in the past and still received the Movies & TV-specific email sent this week, we’ll need more information to investigate. To start, the approximate date when you disabled the media source for your account and which Plex account address received the email (if it was not your jchhenderson account)—please check the “TO:” address of the mailing to make absolutely sure it wasn’t sent to a second account that you forgot you had.
Yep, this is the behaviour I was expecting but didn’t get.
Yes, that is what happened. To be super clear:
I disabled the streaming source within a day or two of launch (after realising that the content in the UK could be …improved).
I did enable it again on two occasions, but for no more than 30 mins each time, when people mentioned certain films were available (they weren’t). I cannot remember exactly when this was; One would have been well over a week ago, and the other maybe about a week ago.
I am subscribed to the marketing email.
I did receive the Movies & TV specific email on Thursday and it was sent to my ‘jchhenderson’ account (I have no other accounts):
The team’s been looking in to this for you, @JCHH. The reason your account received the recent email is because the information in our mail system shows that the “Movies & TV” online media source is still enabled for your account. Without knowing exactly when the source was disabled for your account (assuming it was even within log range anyway), it’s impossible to determine exactly why the information in our mail system has the wrong data for your account.
The most plausible explanation is that one of the times where you enabled-then-disabled it was done fast enough that somehow the second update got lost (and thus, it got recorded as “enabled”). Please try the following:
Go enable the “Movies & TV” source for your account
Wait at least 10 minutes (or longer)
Disable the source
Reply here and let me know you’ve completed that and I can then go look at the status of your account information in our mail system and verify whether it recorded the “disable” correctly.
